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All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Is Your Leadership Creating an Energy Crisis?

The Practical Leader

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

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Interview with David McCuistion of Vanguard Organizational Leadership (VOL)

Modern Servant Leader

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

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Fond Memories: 3 Ways to Be Remembered as a Leader

Great Leadership By Dan

We all have personal styles that drive our leadership images. An open mind is essential to accepting or forming a rational response to new information. While some might rail at learning a new software program, they’ll respect you for sitting down to train with the tech crew alongside everyone else.

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2019 HR Leaders of the Year

HR Digest

There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM. He believes that connecting with people who work with you is the crux of leadership. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

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Great Leaders Are Dreamers

Lead Change Blog

If the Bible were a list of rules,” says information design guru Richard Wurman , “it would have been out of print centuries ago.”. When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”.

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Success Begins with Quality Customer Service

Chart Your Course

.” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. Visit our customer service training programs. Communication Articles Customer Service customer service training' Live Chat Online.

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