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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Southwest Airlines Fall From Grace. Overscheduling.

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Overscheduling All airlines overbook their flights.

Airlines 130
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Risk management vs crisis management – are you in the right mode?

Chartered Management Institute

David Stewart CMgr FCMI and his team quickly coordinated with emergency services, senior airport personnel and representatives of various airlines and began performing their pre-agreed responsibilities. There was a lot of media and political attention. At the time he was a police officer.

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In Marketing, the “C” Word Cannot Exist

In the CEO Afterlife

Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. That can mean re-designing the traditional marketing department to include an infrastructure for social media, and a chief content officer position. Promising service is easy. Few deliver it.

Marketing 257
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7 Ways to Identify Constructive Criticism

Ron Edmondson

It’s even on social media. We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system – for example. Check out my leadership podcast where we discuss leadership nuggetsin a practical way.

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How Not To Win Customers

Steve Farber

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.

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No Jab, No Job: Major companies take a hard line on mandated vaccinations

HR Digest

Delta Air Lines: The airline issued a vaccine mandate requiring unvaccinated workers to pay an additional $200 per month to remain on Delta’s health plan. Facebook: The social media giant would require anyone coming to work in its U.S. United Airlines: The U.S. and Puerto Rico employees to be vaccinated before Nov. company.

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