Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. ” -Micah Solomon. All of these are ways that great customer service cultures are maintained.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. Conduct “brown bag” lunchtime workshops. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks. It costs $7.99

Class 100

Class Airlines Bottom-up Survey 100

The Practical Leader

JANUARY 9, 2012

Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution. Our workshop was at the beautiful Fairmont Resort in the picturesque Blue Mountains just west of Sydney.

Books 49

Books Airlines Open-book Sharpe 49

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Strategy Driven

NOVEMBER 7, 2011

This idea is supported by Harvard Business School Professor John Kotter, authority on leadership and change, who finds that in order to succeed, 75% of the company’s management, needs to ‘buy into’ the change. Practice in a mirror, check eye contact, and scan body language for distracting gestures.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L.

Company 8

Company Airlines Ries Survey 8