article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). Jordan reflected the company’s commitment to servant leadership. The CEO noted the company was not without some waste though.

Airlines 203
article thumbnail

Servant Leadership Flies High from the Cockpit – United 757

Lead Change Blog

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Lesson One: Servant Leaders think of employees and customers at the same time. Lesson Two: Servant Leaders actively model HOW to reach the customer.

article thumbnail

When Servant Leadership Goes Awry | Aspire-CS

Persuasive Powerhouse

Home Who We Are What We Do Services Contact My Favorite Blogs All Things Workplace Bob Sutton – Work Matters Brain Leaders and Learners Bret L. The leader-first and the servant-first are two extreme types. Some of these servant leaders express reluctance to “impose” on others to help with the workload.

article thumbnail

Interview with David McCuistion of Vanguard Organizational Leadership (VOL)

Modern Servant Leader

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. How do you define Servant Leadership? Introduction.

article thumbnail

Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

This caffeine giant that former president Howard Behar wrote a book entitled: “It’s Not About the Coffee”, drives success through servant leadership. Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So they no, they actually terminated him.