Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 188

Airlines Leadership Short-term Long-term 188

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 130

Airlines Leadership Short-term Long-term 130

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

Media 197

Media Airlines Quality Focus Group 197

Modern Servant Leader

FEBRUARY 17, 2016

Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Modern Servant Leader

JUNE 5, 2018

The findings of this study show servant-led organizations are a better investment than contrasting organizations without these leadership principles. Two servant-led companies, Starbucks ( SBUX ) and Southwest Airlines ( LUV ), recently experienced major crises. Southwest Airlines – Engine Failure Kills a Passenger.

Crisis 102

Crisis Airlines Leadership Wilde 102