Modern Servant Leader

DECEMBER 18, 2023

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

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Airlines Cost CIO Servant Leader 130

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 188

Airlines Leadership Short-term Long-term 188

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 130

Airlines Leadership Short-term Long-term 130

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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System Airlines Travel Learning-by-Doing 185

Modern Servant Leader

MAY 15, 2012

As social media platforms come and go, technology changes, but key principles remain. As a leader in your organization, you need to remember these key principles. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

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Media Airlines Quality Focus Group 197

Modern Servant Leader

MAY 7, 2013

Southwest Airlines Facebook page. Technology Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim Customers Attack Ford Paul Gillin Scott Monty Skittles Social Media Social Media Crisis Susan G. UPS Facebook page. Constant Contact website. More from Paul Gillin. Paul Gillin on Twitter.

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Media Crisis Airlines Brand 191

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Jim is the author of the best-selling book, The Servant, a Simple Story About the True Essence of Leadership – which I believe that some of you have read.

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Leadership Servant Leader Airlines Learning-by-Doing 100