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Andrea Kates: Part Two of an interview by Bob Morris

First Friday Book Synopsis

As a business strategist, facilitator, and speaker, Andrea has led more than 250 business innovation initiatives for global corporations, entrepreneurs, and organizations including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, GM/OnStar, Hewlett-Packard, JP Morgan Chase, KPMG, the Houston Texans (NFL), and P.F. [.].

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A New Year: A New Book of Blank Pages

The Practical Leader

I used to love the sharp, fresh smell of ink and paper as I opened a new book and heard the creak of the spine cracking. Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution.

Books 49
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Maritz Study on Employee Distrust for Leadership

LDRLB

After the Enron, WorldCom, Tyco, and other scandals, we already saw a sharp decline in employee-employer trust which never came back. I think of some of the draconian measures United Airlines took a few years ago when they were on the cusp of bankruptcy, like eliminating worker pensions. What’s your explanation for this?

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

Being sharp means being succinct. When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Rehearse your pitch.

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Why Hospitals Need Better Data Science

Harvard Business Review

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

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The Five Stages of Strategic Grief

Harvard Business Review

According to the Global Entrepreneurship Monitor , there's been a sharp uptick in in entrepreneurship around the planet, with the number of hungry entrepreneurs now topping 400 million across more than 50 countries. This is the "focused entry" strategy, a well-worn path in the history of successful startups (see Southwest Airlines).

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Average Is Over. What's Your Extra?

Harvard Business Review

Yet I still have a sense of anticipation because in every one of Friedman's books there are a handful of insights that are so clear, so sharp, so flat-out right that they frame how you look at the world going forward. And it's a great example of an entrepreneur who built an enterprise around something "extra.". Average is over.