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100 Ways to Connect: Develop the Courage to Connect

Michael Lee Stallard

I just returned from speaking at conferences and teaching workshops in Chicago, Dallas and New Orleans. People in attendance at the workshops represented a wide variety of organizations including Allstate, AAA, Blue Cross Blue Shield, FINRA, the U.S.

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. Further, it ensures that they continue to grow.

Airlines 108
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Remembering What’s at Stake

Next Level Blog

Like a lot of people reading this post, I’ve spent a good part of the past weekend trying to process what happened in Paris last Friday night (and Beirut a few days before and the apparent bombing of a Russian airliner over the Sinai a few weeks before that). I was in Cancun on a business trip.

Simon 100
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Boost Your Business by Offering These (Affordable) Employee Perks

Chart Your Course

These often include airline miles, concert tickets and gifts. Conduct “brown bag” lunchtime workshops. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks. Many companies get perks from using their company credit cards. Pass those perks to your employees. Stock the employee break room.

Class 100
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A New Year: A New Book of Blank Pages

The Practical Leader

Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution. Our workshop was at the beautiful Fairmont Resort in the picturesque Blue Mountains just west of Sydney.

Books 49
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Your Flying Future and a Lesson in Creativity

Kevin Eikenberry

Unleash Your Remarkable Potential Newsletter Video Insights Connect With Me Ask Me A Question Public Workshop Dates Bud To Boss – Indianapolis, In Public Workshop Information Special Reports Online MBA Rankings This site runs on the Thesis theme for Wordpress.

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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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