Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Harvard Business Review

MARCH 8, 2024

Such dedication distinguishes a company in a competitive market, driving sustainable growth and fostering customer loyalty. Ultimately, in a competitive landscape, the ability to understand and embody one’s unique value proposition is key to maintaining leadership and achieving long-term success.

Customer Loyalty 21

Customer Loyalty Company Loyalty Long-term 21

HR Digest

NOVEMBER 16, 2022

But what exactly does employee loyalty mean? And what are some factors that increase employee loyalty? We answer all of these questions in this article. What is employee loyalty? Improves Customer Loyalty: This is mostly true for businesses that come in contact with customers and clients.

Loyalty 98

Loyalty Customer Loyalty Bottom-up Influence 98

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Visit our customer service training programs. Communication Articles Customer Service customer service training'

Quality 182

Quality Succession White Paper Customer Loyalty 182

Chart Your Course

MARCH 4, 2013

If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement. Managers need leadership training that equips them to succeed. Equip your staff.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Strategy Driven

SEPTEMBER 16, 2013

’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. If training is to have a lasting value, it must have leadership support AND participation. BUT not without gambling. Same in life.).

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

SEPTEMBER 9, 2013

Pabulum leadership words really bug me – but not as bad as they may bug you if they’re uttered by your leader. So why is there so much leadership mediocrity? I read a lot of stuff about leaders and leadership. That’s leadership. You just finished reading Leadership words that need to be banned.

Leadership 74

Leadership Diversity Customer Loyalty Competitive Advantage 74

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. Please consider the environment before and after printing this article.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Coaching Tip

SEPTEMBER 26, 2013

" CAPTURE THE MINDSHARE AND THE MARKET SHARE WILL FOLLOW " by Libby Gill reveals how strong branding can create awareness , provide authentic value, motivate customers to act and build long term customer loyalty based on trust. Related articles. A Feminine Leadership Way of Doing Things.

Marketing 97

Marketing Self-aware Customer Loyalty Short-term 97

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

Restructuring 294

Restructuring Blog CEO Brand 294

Strategy Driven

DECEMBER 22, 2014

Why is your online presence lacking, rather than having a dominant Google and social position that your customers and prospects would respect? Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? Relate Articles: Who is Martin Rooney?

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. . This article appeared in In Design magazine.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Relate Articles: The Secret of Lousy Service and Why it Happens.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. Please consider the environment before and after printing this article. No related articles.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

JUNE 2, 2014

Customer loyalty. Leadership support. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. Book value is not guaranteed.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

JANUARY 4, 2016

I have hundreds of hours of sales, customer loyalty, attitude, trust, and personal development training available, ( GitomerLearningAcademy.com ) and my inside team will be the first to take advantage of it. Please consider the environment before and after printing this article. This shoemaker’s daughter will wear shoes FIRST.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. Please consider the environment before and after printing this article. Relate Articles: Who is Martin Rooney?

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JULY 6, 2015

Here is John’s networking and leadership history in the Charlotte Chamber: Business Growth Network. John says, “It's about the developing core networking places and participating, getting involved, and establishing a leadership position. Please consider the environment before and after printing this article. All rights reserved.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. Please consider the environment before and after printing this article.

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

DECEMBER 16, 2013

Have an article published someplace. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Tweet something meaningful.

Reputation 71

Reputation B2C B2B Customer Loyalty 71

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

JUNE 13, 2016

This is the assumptive position, explained in-depth in an earlier article.). Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Objective Seminar Books 50

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ And customers love it. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Why is this eye opening?

Airlines 59

Airlines Open-book Customer Loyalty Competitive Advantage 59

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

MAY 12, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Customer Loyalty 52

Customer Loyalty Competitive Advantage Books Seminar 52

Strategy Driven

JULY 8, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Objective 79

Objective Customer Loyalty Seminar Books 79

Strategy Driven

NOVEMBER 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Power 50

Power Open-book Customer Loyalty Definition 50

Strategy Driven

DECEMBER 8, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

JUNE 15, 2015

Write one article your customers will read. Keep your present customers loyal to you and your company. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Relate Articles: Have your BEST year ever?

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 16, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58