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To Create Long-Term Shareholder Value Start with Employee Satisfaction

Harvard Business Review

OCTOBER 12, 2011

When I tried to get to the bottom of it, HR not only couldn't tell me the voluntary attrition rate, they couldn't even give me an employee headcount. The attrition rate turned out to be 45%. We began by measuring employee satisfaction to set a benchmark for improvement. Something was clearly wrong.

Long-term 12
Long-term Attrition Six Sigma Balanced Scorecard 12
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How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business Review

AUGUST 10, 2018

Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies. One of its business units, Fieldglass, provides insights and benchmarks to customers on external workforce management.

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Benchmarking Software B2B GAAP 8
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