Harvard Business Review
AUGUST 8, 2016
to understand the relationship between how organizations talk about diversity and the rates of attrition of associate-level women and racial minority attorneys at these firms. We first studied the public diversity statements of 151 big law firms in the U.S. What can explain these divergent responses to the same statements?
Harvard Business Review
JULY 17, 2012
The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. The result: dramatically lower employee attrition, lower costs, and higher customer loyalty.
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Harvard Business Review
JULY 17, 2012
The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. The result: dramatically lower employee attrition, lower costs, and higher customer loyalty.
HR Digest
JUNE 24, 2023
By leveraging predictive analytics, organizations can forecast employee attrition, determine training needs, and predict future talent demands. HR analytics enables organizations to align their workforce with business objectives, minimize recruitment costs, and optimize resource allocation.
Harvard Business Review
DECEMBER 28, 2016
Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Customer Lifetime Value : This is the net present value of all future customer revenues with account for attrition and your discount rate.
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