Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

HR Digest

JUNE 30, 2023

Instead of outright layoffs, you may explore alternatives such as attrition or offering voluntary early retirement packages. Real Estate Another significant expense for many companies is real estate. Ensure that cost-cutting measures do not compromise the quality or consistency of your messaging.

Cost 105

Cost Real Estate Budgeting Long-term 105

HR Digest

OCTOBER 1, 2021

Today, some of the largest, most successful companies, such as Alphabet, Apple and Microsoft, are scaling up use of data science, recruiting experts in organizational psychology, and expedite their digital transformation to deploy technologies like AI and ML in the workplace to improve their people analytics. New HR Trends (2022).

Trends 116

Trends Agility Bottom-up Attrition 116

Strategy Driven

NOVEMBER 10, 2013

Employee turnover is expensive and can be catastrophic to morale and customer service quality. But how can you keep retention high at your company? Relate Articles: Complimentary Resource – Talent Management Leadership in Professional Services. Combat rising quit rates by holding onto the employees you value the most.

Resources 50

Resources White Paper Attrition Talent Management 50

The Center For Leadership Studies

DECEMBER 4, 2023

Decreasing Work Quality–Deliverables that previously had met or exceeded expectations … don’t! Eliminating, or at least reducing, these risks can contribute greatly to establishing and enhancing a positive work environment and company culture, as well as increasing productivity, efficiency and profitability.

Absenteeism 52

Absenteeism Situational Leadership Self-aware Micromanagement 52

Harvard Business Review

OCTOBER 23, 2017

The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity. This is giving us the opportunity to experiment with different change strategies within chosen populations in the company. Build a Dashboard.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

SEPTEMBER 10, 2012

Gitanjali Group is a $1 billion company with a presence in US, UK, Belgium, China, Japan and India. In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. Also, these youth seem to have higher loyalty, it is a win win for the company as well as the youth.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

FEBRUARY 16, 2017

Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity. But based on our research with several large companies, we want to offer a word of caution: Engagement is often an ambiguous term. Company 1: Strong Correlation.

Productivity 15

Productivity Products Attrition Long-term 15

HR Digest

JULY 29, 2020

In response, companies are building people analytics teams, rapidly replacing legacy systems, and combining separate analytics groups within HR into one strategic function.”. Much progress is being made and increasingly more companies are now looking to connect their people and business data as a single source of decision-making.

Attrition 98

Attrition Talent Management Agility Innovation 98

Harvard Business Review

MARCH 6, 2017

Looking at those résumés, we can gain insight into the reasons for employee turnover by comparing job transitions where workers stayed with their original employer with those where people left for another company. Related Video. What Great Managers Do. Learn how they do it with this 6 minute video slide deck.

Career 15

Career Attrition Video Long-term 15

Nathan Magnuson

OCTOBER 19, 2015

companies invest over $2,000 in leadership development initiatives per company leader. Just because an organization has a leadership development program doesn’t mean it’s successful, does it? No Organizational Leadership Vision. Because of this, you must have your own leadership vision.

Leadership Development 120

Leadership Development Development Leadership Attrition 120

Harvard Business Review

JUNE 7, 2012

It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. In 1992 the company was in cost-cutting mode, and, as former CFO Orry Fiume told me, it was consequently offering an early retirement package designed to reduce headcount. That's a good question.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

JULY 17, 2012

In our customer strategy work at Bain & Company , executives frequently express similar fears, often in far more colorful language. He removed call center scripts, traditional behavior-based quality monitoring metrics, and limits on average handling time. We'd lose our shirts. We have a business to run, and we have to make money.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

MAY 19, 2017

Many companies continue to struggle with advancing and retaining women. We have identified a very different explanation, which is just as critical: the quality of the day-to-day apprenticeship experience. As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

DECEMBER 25, 2013

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question: “How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?”. Bush took over American Express’s far-flung service operations in 2005.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

JUNE 7, 2012

It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. In 1992 the company was in cost-cutting mode, and, as former CFO Orry Fiume told me, it was consequently offering an early retirement package designed to reduce headcount. That's a good question.

Attrition 12

Attrition CFO Deming Outsourcing 12

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. And Enterprise Rent-A-Car links its Enterprise Service Quality index customer feedback scores to promotions.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JULY 17, 2012

In our customer strategy work at Bain & Company , executives frequently express similar fears, often in far more colorful language. He removed call center scripts, traditional behavior-based quality monitoring metrics, and limits on average handling time. We'd lose our shirts. We have a business to run, and we have to make money.

Customer Loyalty 12

Customer Loyalty Loyalty Banking Call Center 12