The Horizons Tracker

MARCH 24, 2021

economy and its continued leadership around the globe. Have measurable targets – Having female role models in senior positions is clearly beneficial in a number of ways, and the authors urge companies to have measurable targets for improving the diversity of their leadership team.

Chief Operating Officer 98

Chief Operating Officer Attrition Policies Diversity 98

CoachStation

AUGUST 11, 2015

People get hired or promoted into leadership roles every day. Sadly, when they get the job they may get little or no training on how to lead a team. (1) 1) The opportunity to develop our future leaders before placing them into leadership roles is an obvious one. Take stock and make adjustment where required. (2)

Succession 136

Succession Self-aware Emotional Intelligence Attrition 136

Great Leadership By Dan

JULY 11, 2013

Meanwhile, their behavior has consequences: - Low employee morale, retaliation, passive aggression, attrition. More than a decade ago, I learned a set of simple principles that describe how the human operating system works, what’s behind our experience of life in the moment. If they didn’t get rapport as a team, they would fail.

Bond 243

Bond Attrition Absenteeism Bureaucracy 243

Tanveer Naseer

JULY 10, 2012

As most organizations can’t afford salary raises, it’s vital that leaders remind their employees that their vacation time is not a gift, but something that’s been hard-earned and deserved as a means to prevent attrition within their teams. Both your employees and the rest of your team will thank you for it.

Survey 235

Survey Attrition Creativity Stress 235

Tanveer Naseer

JULY 10, 2012

As most organizations can’t afford salary raises, it’s vital that leaders remind their employees that their vacation time is not a gift, but something that’s been hard-earned and deserved as a means to prevent attrition within their teams. Both your employees and the rest of your team will thank you for it.

Survey 235

Survey Attrition Creativity Stress 235

Harvard Business Review

APRIL 23, 2018

This type of top-down leadership is outdated, and, more importantly, counterproductive. Humility and servant leadership do not imply that leaders have low self-esteem, or take on an attitude of servility. Once its traditional model was disrupted by newer delivery companies, the management team decided that things needed to change.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Strategy Driven

NOVEMBER 10, 2010

How do your organization’s strategic and operational goals inform what work roles will be needed in the future? What is the historic attrition and turnover rate and how do these map to the skills that keep you competitive? What are your employees’ retirement plans? Who will do this work?

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

MAY 28, 2015

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. A member of Seal Team 3, Webb became the Naval Special Warfare Command Sniper Course Manager in 2003. This was a precarious time.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system. Why does this work?

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system. Why does this work?

Customer Loyalty 12

Customer Loyalty Loyalty Banking Call Center 12

Harvard Business Review

MAY 19, 2017

Apprenticeship, the working relationships of junior team members learning alongside experienced colleagues, is critical to mastering the consulting craft and succeeding in professional services. As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. More troubling, it seems that nearly half of your local team in China have quit in the past 18 months. It seems you have no choice — time to parachute in those leaders to turn the business around and get the team up to global standards.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

NOVEMBER 18, 2013

Jason Bingham, a vice president at Trane North America and author of Cultureship: The ACBs of Business Leadership , told me the basics of how it works. The leaders made sure that the team heard from them directly before ever hearing news through the grapevine. The behavior changes were visible to customers, too.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. There are opportunities to capture information about the team involved, the population engaged in the change, how long it took to implement, what tactics were used, and so on.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Your CHRO is your key resource to ensure you can achieve your strategic directions through a leadership team and employees that are aligned and executing along common goals. You should be able to get these answers.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. They believe in strong, empowered global leadership, at both HQ and at remote sites. ” Puri adds, “The local teams need to be empowered more to make their own decisions.

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Your CFO and finance team can take a leadership role here. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth. Organized learning.

Incentives 10

Incentives Sample Metrics Customer Loyalty 10

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. They knew they were accountable as teams for delivering the best possible service within the constraints of the company’s policies and in strict compliance with laws and regulations. Teams shared with and learned from one another. Guardrails. The results?

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

OCTOBER 26, 2016

Instead she was ramping up mobile-banking operations—which competitors were also doing—and looking to experiment with something more innovative: partnerships with supermarkets and electronics stores that would allow FDM to set up kiosks within them. .” “True, but he might have a point on this one, Sena.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. He noticed that discontented employees were posting negative comments on the lab's internal blog about the local management team, which they viewed as unresponsive to their needs.

Innovation 9

Innovation Attrition Software Globalization 9