N2Growth Blog

SEPTEMBER 28, 2020

Mary Bilbrey, CHRO at JLL (NYSE:JLL) : Bilbrey leads a team of more than 90,000 professionals that deliver thought partnership, problem-solving, and tactical support to help drive JLL’s business goals and priorities. I’ve had the ability to watch Carol navigate wildly complex issues with what appears to be relative ease.

Human Resources 469

Human Resources Globalization Diversity Resources 469

Harvard Business Review

MAY 12, 2015

She described ethnographic field research where, armed with cameras, Vans leadership hit the road to observe customers out in the wild. This key insight launched a campaign targeting this demographic that has, so far, more than doubled projected goals for the category. What they discovered was a desire to be original.

Leadership Styles 8

Leadership Styles Leadership Brand Audience 8

Harvard Business Review

SEPTEMBER 22, 2011

Bain research shows that leading companies can achieve 60% or better response rates in B2B companies and 30% or more in most B2C situations. Your customer metrics must correlate with financial and strategic goals. Truly reliable feedback and metrics. And if your metrics aren't trustworthy, then your compensation system won't be either.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10