Tony Mayo

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The Bank Account

Tony Mayo

Imagine there is a bank that credits your account each morning with $86,400. It carries over no balance from day to day. Every evening deletes whatever part of the balance you failed to use during the day. What would you do? Draw out every cent, of course!! Each of us has such […].

Banking 107
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The Shibboleth Project

Tony Mayo

We were proud to work at Arthur Andersen because this was way-back-when, before Enron, before helping investment banks was cause for abject ethical concern, and before the building we worked in […]. While a consultant at Arthur Andersen & Co in New York City I was assigned to a high-pressure project for a Wall Street firm.

Project 107
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Encourage Employees to Talk More

Tony Mayo

– Alex “Sandy&# Pentland MIT Human Dynamics Lab in Harvard Business Review Another study, at a bank’s telephone call center, showed that operators who spent their breaks speaking to coworkers not only got more work done but experienced less workplace stress.

Mayo 146