Harvard Business Review

MAY 22, 2015

Typically, marketing teams toil every quarter to document portfolio performance and add commentary (see an example here ). To do this work, the system starts with the goals of the report (e.g., did this portfolio outperform the benchmark?). There may be no better example of this than the financial services industry.

Benchmarking 8

Benchmarking Analysis Report CRM 8

Harvard Business Review

DECEMBER 17, 2018

We then combined that with organizational and customer relationship management data to determine how the people selling via the cloud sales model were collaborating with their internal teams, customers, and partners. This enabled our sales teams to spend more time building and maintaining relationships across their entire account portfolios.

Analysis 8

Analysis B2B Engineering Learning-by-Doing 8

Harvard Business Review

OCTOBER 30, 2015

Comparing your organization to peers – also known as benchmarking – lets you understand how you’re doing, identify performance gaps and opportunities to improve, and highlight peer achievements that you could emulate, or your own achievements to be celebrated. For example, suppose you want to compare the U.S. Add to Cart.

Benchmarking 8

Benchmarking Comparison Metrics Bottom-up 8

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

OCTOBER 22, 2015

In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. One of the team’s central findings is that TDABC cannot be delegated to the finance function. Select a project team.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

APRIL 27, 2015

By now, your company probably has a new busi­ness incubator, an idea wiki, a disciplined process for mining customer insights, an awards program for successful innovators, and maybe even an outpost in Silicon Valley—all fine ideas—and yet, most likely, it still struggles to meet its growth goals and seldom thrills its customers.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

OCTOBER 8, 2013

Although rewards were not tied to performance in 2012 (they will be in later years), Pioneer ACOs did better on blood pressure and cholesterol control for beneficiaries with diabetes than did managed-care plans, and better on readmissions relative to the Medicare fee-for-service benchmark. A Context for the Performance.

Organization 8

Organization Health Care Insurance Quality 8