Remove Benchmarking Remove Goal Remove Insurance Remove Motivation
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How to Conduct a Behavioral Interview

Chart Your Course

Listen for a strong commitment and contributions to team members working towards a specific goal. Listen for extraordinary efforts in responding to customer needs and wants to insure satisfaction. Goal Orientation: Energetically focusing efforts on meeting a goal, mission or objective.

Sample 100
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Touchpoints Bring the Customer Experience to Life

Harvard Business Review

A customer journey looks at things entirely from the customers' point of view:; their actions, goals, questions, and barriers over time. For example, in the car insurance customer journey, one of the stages — if you're unlucky — is getting in an accident and having to report a claim. Click graphic for a larger version).

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How to Make Electronic Health Records an Asset Instead of a Burden

Harvard Business Review

.” Unlike many health systems that, in this era of accountable care, find themselves having to re-define their vision and re-align physicians around new performance goals, Privia has the advantage of being “purpose-built” for value-based care. How well is front desk staff capturing insurance information?

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Getting Bundled Payments Right in Health Care

Harvard Business Review

Bundled payments — single payments that cover all the care for a patient’s medical condition or treatment over a specified timeframe — are increasingly being deployed to motivate the delivery of better patient outcomes at lower costs. To date, bundled payments have been utilized on a voluntary basis in the United States.