First Friday Book Synopsis

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Here Are A Number of My Blog Posts Dealing with Speaking/Presentation and Communication Issues

First Friday Book Synopsis

I teach Speech, lead Presentation Skills Training Sessions, and write frequently on speaking and communication issues. Here are a number of my blog posts dealing with speaking/presentation and communication issues. Randy''s blog entries' The […].

Blog 139
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Training Improves Loyalty in Organizations

First Friday Book Synopsis

Training has become a factor that increases… Read More Training Improves Loyalty in Organizations. It has been a two-way street, with employees chasing employers for first place status in disloyalty. But, there is good news for people who partake of what I offer as a professional trainer in the workplace.

Loyalty 70
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Empathy Training May Not Be Genuine

First Friday Book Synopsis

I was interested in a recent syndicated article… Read More Empathy Training May Not Be Genuine. Obviously, the Kouzes and Posner best-seller, Encouraging the Heart (Jossey-Bass, 2003), includes many different references to empathy as a management tool in recognizing and reinforcing employee behavior.

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3 steps to take, to take full advantage of training/learning sessions

First Friday Book Synopsis

So, yesterday, I had lunch with a man who leads leadership training sessions, especially for municipal governments. Today, I attended a morning workshop led by Tom Niesen of Acuity Systems: Consultant Workshop – The… Read More 3 steps to take, to take full advantage of training/learning sessions.

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We’ve Joined the “3,000 Club” – This is Our 3,000th Blog Post

First Friday Book Synopsis

Steven Johnson, Where Good Ideas Come From: The Natural History of Innovation As business leaders, we’re voracious seekers of business improvement ideas in the form of conferences, books, blogs, and training. We want our performance to be better, and we know [.].

Blog 108
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Leaders are Not Trained; Not Developed; Leaders are “Made Ready”

First Friday Book Synopsis

Leaders are Trained; Developed; Leaders are “Made Ready” A friend sent me this article from Forbes: The #1 Reason Leadership Development Fails by Mike Myatt. You don’t train leaders you develop them – a subtle yet important distinction lost on many… The terms training and development [.].

Training 100
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Train your people to act like they care about their customers

First Friday Book Synopsis

I watch as they respond… Read More Train your people to act like they care about their customers. (This is a mild rant)… Like all of us, I have many encounters with live, in the flesh retail folks. People who seat me, serve me, sell things to me, respond when my receipt does not print at the gas pump.