Strategy Driven

DECEMBER 5, 2013

Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Productivity 50

Productivity Products Six Sigma Competitive Advantage 50

Strategy Driven

JANUARY 26, 2015

And most of the time, the amount of the tip is based on the perceived service or quality. Sometimes it’s a combination of qualities: food plus server’s performance. What these people are really saying is, “My company doesn’t pay me enough, so I need to beg you for more.”. Books typically valued from $14.95 – $29.95

Tips 50

Tips Customer Loyalty Competitive Advantage Books 50

Strategy Driven

JULY 11, 2014

Every company needs it but rarely conducts the process because they’re knee-deep in daily minutia. By seeing the daily changes resulting from the planning, companies are poised to rise above the current daily crises. By seeing the daily changes resulting from the planning, companies are poised to rise above the current daily crises.

Energy 78

Energy Strategic Planning Succession Humphrey 78

Strategy Driven

AUGUST 4, 2014

Questions from salespeople: Jeffrey, As you suggest, my company is going to start filming client video testimonials. What you want is something the customer can win on value, and then go home and tell all their friends, “This is the best stuff I’ve ever had! It’s all about quality. Book value is not guaranteed.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

NOVEMBER 18, 2013

Many companies have become smart buyers, but many have become too smart. They’ve refined the buying process so far that they have precluded the words ‘quality’ and ‘value’ from the buying process AND they have taken the words productivity, ease of use, and morale out of the delivery process.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

JANUARY 17, 2014

Companies have increasingly embraced the role of emotion in selling products and services, but often merely pay lip service to its importance, without understanding how to harness it. But brands must go beyond marketing semantics — companies can’t just say they care, they must prove it throughout their customer interactions.

ROE 50

ROE ROI Letter Airlines 50

Strategy Driven

FEBRUARY 26, 2014

Question : Everyone talks about communication being a problem in our company. One solution: Learn this skill or get out of leadership. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Recommended Resource – The Leader Phrase Book. About the Author.

Emotional Intelligence 51

Emotional Intelligence Competitive Advantage Learning-by-Doing Long-term 51

Strategy Driven

NOVEMBER 7, 2013

The changes have been so dramatic that most companies are still scrambling to figure out the new rules of the game. His processes – which were based on the assumption that employees derive personal value from a job well done – required more skilled workers and a team-oriented environment. Book value is not guaranteed.

Ohno 50

Ohno Productivity Products Six Sigma 50

Strategy Driven

NOVEMBER 13, 2013

The company used to crank out new products all the time. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). When a conflict arises between your company and a customer, does your salesperson side with the customer? Set a new standard of behavior for the entire company.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

JUNE 30, 2014

SIXTH REALITY: The prospective customer must perceive value in your sales offering, trust you as a person and as a company, perceive that they win as a result of purchase, and be able to visualize outcome after purchase (maybe with the help of your video testimonials). Books typically valued from $14.95 – $29.95

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

OCTOBER 3, 2013

Even if an employee likes the company, a negative relationship with a manager will impact the quality of the employee’s work life ultimately leading to a loss in productivity or complete loss of the employee. Great leaders like to build capacity within a company to encourage others to reach their potential and be creative.

Motivation 59

Motivation Environment Servant Leader Competitive Advantage 59

Strategy Driven

JULY 15, 2013

When this happens it’s almost like the reset button has been pressed and the replacements have no allegiance to me or my service and are usually unaware as to how hard I’ve worked to earn their company’s business. How should I conduct myself when I know there is a new person in a company I have to work with? Common problem.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

DECEMBER 9, 2013

If you’re thanking people, what are you offering besides words to show them you value and care about them? Why do you have a shiny card with a printed message and foil stamped company signature – and NOTHING personal? BACK TO YOU: Sit down and make a list of your best qualities. Books typically valued from $14.95 – $29.95

Mission Statement 58

Mission Statement Customer Loyalty Competitive Advantage Library 58

Strategy Driven

NOVEMBER 11, 2013

Ask yourself if you and your company possess the same qualities. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

APRIL 18, 2014

The qualities of a true leader revolve around hallmarks of respect and consideration. Whether you are entering, re-entering or transitioning in the world of business or, just want to get ahead, consider specific ways to achieve leadership distinction through nuances. Books typically valued from $14.95 – $29.95

Consultative 56

Consultative Skills CFO Competitive Advantage 56

Strategy Driven

SEPTEMBER 30, 2013

Anyway, before my talk, the two corporate leaders of a multi-billion-dollar company addressed the gathered 200 in the audience. The quality of your talk will be the determining factor. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. I’m not just a speaker.

Audience 74

Audience Customer Loyalty Learning-by-Doing Competitive Advantage 74

Strategy Driven

JUNE 23, 2014

On a scale of 1-10, what was the quality of your room like? I feel clients today want everything for nothing, expect the best from a company, and yet, they just do not seem to care about the value of what they’ve requested. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Hotels 62

Hotels Proposal Price Follow-up 62

Strategy Driven

AUGUST 28, 2015

I kept the logs and learned about the music, the record companies, the composers and much more. One of his advertisers was an appliance store and, while showing the latest TV sets, Cactus kicked their screens to demonstrate their rugged qualities. This holds true for any company-organization and for any person.

Pryor 50

Pryor Mentor Learning-by-Doing Audience 50

Strategy Driven

AUGUST 1, 2014

Failing to make investments in future company success: I’m building a new house right now. Rationalizing poor service or quality: You won’t get it any better elsewhere. Quality is our middle name. Quality is as good as it ever will be. Examples: This company reflects the character of its CEO.

Budgeting 77

Budgeting Risk Management Quality Strategic Planning 77

Strategy Driven

OCTOBER 11, 2013

Ford Motor Company and the Firestone Tire Company had partnered and collaborated for almost 100 years, stemming from ties of their founders. In the 1980s, Bridgestone Tire Company purchased Firestone. Any company or organization is like a tree. Each blamed the other for losses in quality control. by Hank Moore.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Strategy Driven

OCTOBER 25, 2013

A major oil company had a plant explosion and proceeded to do a good job of communicating afterwards. Thus, lawsuits flew in the company’s face. Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company).

Crisis Management 80

Crisis Management Crisis Risk Management Budgeting 80

Strategy Driven

MAY 2, 2014

Too many companies live with their heads in the sand. Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). Lack of communication is symptomatic of fear, which is the biggest handicap for any company.

Strategy 98

Strategy Budgeting Audience Risk Management 98

Strategy Driven

APRIL 17, 2015

Every business, company or organization goes through cycles in its evolution. As companies operate, all make honest and predictable mistakes. It reviews the Addictive System, the company way and the organization as an addict. Companies are collections of individuals who possess fatal flaws of thinking.

Self-aware 50

Self-aware System Learning-by-Doing Bottom-up 50

Strategy Driven

FEBRUARY 9, 2015

‘Return on Investment’ (ROI) in business is predicated on the ability of the company to deliver as promised in product, profit, and its accompanying service. Here are the most prominent examples : Provide positive attitude training for everyone in the company. Return on leadership. How’s yours? Return on morale.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Strategy Driven

APRIL 4, 2014

Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). Of the companies who continue to operate without a plan, 40% of them will be out of business in the next 10 years. 35% of employees steal from the company.

Budgeting 84

Budgeting Succession Consultative Crisis 84

Strategy Driven

OCTOBER 18, 2013

So also should diversity, branding, quality, marketing, re-engineering and other important processes. Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). by Hank Moore. Product Recall, Tylenol.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Strategy Driven

JANUARY 3, 2014

Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). Every company needs it but rarely conducts the process because they’re knee-deep in daily minutia. Books typically valued from $14.95 – $29.95

Energy 58

Energy Strategic Planning Succession Humphrey 58

Strategy Driven

FEBRUARY 7, 2014

Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). Books typically valued from $14.95 – $29.95 Book value is not guaranteed. by Hank Moore. Stores closed on Sundays.

Planning 61

Planning Learning Curve Learning-by-Doing Budgeting 61

Harvard Business Review

APRIL 10, 2018

We also found that this greater firm value comes from better corporate innovations and successful diversified M&As. Our work suggests that the diversity of leaders’ social networks is a key ingredient in how they grow their companies. Work ties exist if two individuals worked in the same company.

Diversity 10

Diversity CEO Sample Financial Leverage 10

Strategy Driven

DECEMBER 17, 2014

Today, ‘grit’ is a hot topic in leadership, education, performance, and personal success. The research my team and I embarked on in the development of my new book reveals that quality may actually trump quantity. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Succession 75

Succession Long-term Learning-by-Doing Goal 75