Eric Jacobson

JANUARY 29, 2018

Leigh is a founder of Maynard Leigh Associates the United Kingdom development company. He is author of over 20 books on management, many translated around the world. Originally trained as an economist, Leigh has an MA in the field of Human Resources, and is a Chartered Fellow of the Chartered Institute of Personnel and Development.

Charisma 56

Charisma Ethics Human Resources Document 56

Strategy Driven

DECEMBER 23, 2013

Investing in research and development helps to establish this culture and ensure the company will remain ahead of the curve. Recent data has shown the top 1,500 companies worldwide increased their R&D by 12 percent in 2011, as they have identified the need to maintain their edge in their respective industries.

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

MAY 5, 2014

How the company and leader supports the salesperson and his or her sales effort is another part – the MAJOR part. The tools, the training, and the encouragement to achieve will determine the salesperson’s ultimate belief, effort, and outcome. Impeccable company, product, and service reputation. The key word is ‘part.’

Planning 51

Planning Belief Systems Customer Loyalty Reputation 51

Strategy Driven

APRIL 25, 2013

marketplace shortage of executives and managers with business acumen skills and the impact on companies with this skills deficiency. trend towards and benefits of using business simulations over traditional classroom training. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Execution 51

Execution Skills Strategy Business Simulation 51

Strategy Driven

JUNE 2, 2014

Value offered by the salesperson vs. value perceived by the customer. Ask yourself: What am I doing to TRANSFER my value message so the customer receives it AND believes it to be valuable? Reputation of the product, the company, AND the salesperson. Real-world, web-based training available on all mobile platforms.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

MARCH 10, 2014

Jim Collins immortal business bestseller, Good to Great , created a revolution in many businesses and an explosion in book sales. The book was adopted, adapted, taught, and implemented. In many instances, companies did go from good to great – or at least from good to very good. The key is these companies sought improvement.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

MAY 15, 2014

Should they pursue a big-name firm that offers prestige, or will a small company offering practical, hands-on experience that is directly related to their career goals be a better choice? Although working at a big-name company looks great on a resume, you’ll want to spend your time doing more than fetching coffee and answering phones.

How To 58

How To Competitive Advantage Open-book Career 58

Eric Jacobson

FEBRUARY 14, 2017

Leigh is a founder of Maynard Leigh Associates the United Kingdom development company. He is author of over 20 books on management, many translated around the world. Originally trained as an economist, Leigh has an MA in the field of Human Resources, and is a Chartered Fellow of the Chartered Institute of Personnel and Development.

Charisma 50

Charisma Ethics How To Human Resources 50

Strategy Driven

OCTOBER 14, 2013

We were trained to greet and treat customers in a different way,” said one of the agents. Here is his eye-opening response about the big things Alaska does better than other airlines: It starts before training. They don’t just train front-line employees, they train all employees. Book value is not guaranteed.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

JANUARY 19, 2015

If your system works it means you have a very small sales force, or that your system has been in place for so long that it’s refined to favor the customer, not the company. FIRST FAILURE: The sales system is all about the company that prepared it. The person that trained it sucked. Poor training by the launch person.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

MARCH 21, 2014

And since study after study tells us that the most important driver to employee satisfaction is the manager-employee relationship, it only stands to reason that companies should be placing their bets on middle managers to hold the ship together. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Henderson 51

Henderson Management Open-book Competitive Advantage 51

Strategy Driven

MAY 14, 2014

Virtually every type of company generates valuable data that must be updated, retained and safeguarded, including ‘secret sauce’ information on company products, employee data and sensitive customer information. If your company started out small, it may have seemed easy at first to manage your data.

Strategy 58

Strategy Directory System Competitive Advantage 58

Strategy Driven

DECEMBER 5, 2013

Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Productivity 50

Productivity Products Six Sigma Competitive Advantage 50

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. MAJOR CLUE: Keep in mind that no company ever CUT their way to success. Then train AND empower everyone with specific phrases and actions they can take on behalf of customers. Excerpt from Law 12: Serve Memorably from my Jeffrey’s new book, 21.5

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

AUGUST 20, 2014

Today, it is one of the top companies that make use of a remote workforce, offering flexible work options, alongside Apple, Dell and Xerox. This allows you to save on time and training costs. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Measure productivity. Be reachable.

Productivity 78

Productivity Products Gantt Chart Team 78

Strategy Driven

DECEMBER 15, 2014

Treat them well, pay them well, and give them success training not just on-the-job training. When it’s time to segue into business, ask him for his knowledge of the history of his company’s use of your product or service. Get his wisdom and experience and get him talking about himself and his company in terms of you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

NOVEMBER 13, 2013

Train everyone on the team in conflict management skills. #3 The company used to crank out new products all the time. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). Train everyone (and I do mean everyone) in the tools and techniques of innovation.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

MAY 1, 2015

Recognizing the damages done results in healthier run companies for the future. Many companies kept their heads in the sand during the economic downturn, fully intending to return to business as usual. A great many frail companies were not on firm foundations and had abdicated their abilities to improve and serve customer bases.

Consultative 50

Consultative Entrepreneur Competitive Advantage Article 50

Strategy Driven

JULY 31, 2015

Predict the biggest crises that can beset your company. Finely develop skills in every aspect of the organization, beyond the scope of professional training. Niche consultants place emphasis in the areas where they have training, expertise and staff support for implementation.and will market their services accordingly.

Article 50

Article Strategy Long-term Mentor 50

Strategy Driven

DECEMBER 5, 2014

I have conducted many diversity audits of companies. The following pointers are offered to companies who communicate with niche publics: Seek and train multi-cultural professionals. It embodies the spirit of open communications, the basis of winning companies. Books typically valued from $14.95 – $29.95

Diversity 90

Diversity Budgeting Open-book Risk Management 90

Strategy Driven

JANUARY 5, 2015

Here are a few questions to get your social sales juices flowing : Why are big companies interested in big data? Why are formerly non-social companies suddenly scouring and analyzing social data? Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Consider leaving a comment!

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

AUGUST 4, 2014

Questions from salespeople: Jeffrey, As you suggest, my company is going to start filming client video testimonials. I’m expected to do the daily tasks of loan originator for my company, but coming from a zero experience, I’m also trying to learn along the way and not to mention learn how to sell at the same time.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

APRIL 27, 2015

A starting place, a landing place, and a jumping off place for stories, ideas, opinions, photos, videos, training, and anything else your customers or followers would find BOTH interesting and valuable. This is a chance to convey messages, training, subject matter expertise, testimonials, and offers of value.

Media 50

Media Video Follow-up Customer Loyalty 50

Strategy Driven

NOVEMBER 18, 2013

Many companies have become smart buyers, but many have become too smart. They’ve refined the buying process so far that they have precluded the words ‘quality’ and ‘value’ from the buying process AND they have taken the words productivity, ease of use, and morale out of the delivery process. It’s the government.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

JUNE 22, 2015

In order to make your message transferable, in order to engage your prospective buyer in a way that they want to do business with you, and before you develop your sales skills, and your presentation skills, you must deepen your belief in your company, your product or service, and yourself. Books typically valued from $14.95 - $29.95

Seminar 50

Seminar Price Customer Loyalty Competitive Advantage 50

Strategy Driven

APRIL 6, 2015

It’s the “comfortable with” phase – big companies and previous naysayers in general are branching out and digging in. Social Selling Challenge: Who is in charge of social sales and social selling in your company ? Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Free sales!

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JULY 15, 2013

When this happens it’s almost like the reset button has been pressed and the replacements have no allegiance to me or my service and are usually unaware as to how hard I’ve worked to earn their company’s business. How should I conduct myself when I know there is a new person in a company I have to work with? Common problem.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

JUNE 9, 2014

Here’s what to train and teach your salespeople : Teach why people buy rather than how to sell. Not just your company and your products – you personally. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

APRIL 3, 2015

Recognizing the damages done results in healthier run companies for the future. Many companies kept their heads in the sand during the economic downturn, fully intending to return to business as usual. A great many frail companies were not on firm foundations and had abdicated their abilities to improve and serve customer bases. .’

Mentor 50

Mentor Consultative Strategic Planning Entrepreneur 50

Strategy Driven

JANUARY 26, 2015

What these people are really saying is, “My company doesn’t pay me enough, so I need to beg you for more.”. But the bottom line is, the company that employs them is making huge profits while their front-line people are predominantly the lowest paid people. The point here is that service has nothing to do with companies.

Tips 50

Tips Customer Loyalty Competitive Advantage Books 50

Strategy Driven

APRIL 16, 2014

She provides consultation, workshops and training programs for clients ranging from start-ups to Fortune 500 companies, educational institutions, and government organizations. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Name and address information required.

Metrics 52

Metrics Process BPM KPI 52

Strategy Driven

MAY 8, 2014

Tom Hopkins is the founder and president of the renowned sales training service Tom Hopkins International. Today, more than 35,000 corporations and millions of professional salespeople throughout the world utilize his professional sales training materials. Books typically valued from $14.95 – $29.95

Competitive Advantage 51

Competitive Advantage Marketing Content Learning-by-Doing 51

Strategy Driven

APRIL 14, 2014

They’re thinking about how your stuff might fit into their company. Will you and your company keep its promises? NOT YOUR COMPANY. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Reputation 64

Reputation Loyalty Proposal Customer Loyalty 64

Strategy Driven

JUNE 15, 2015

Keep your present customers loyal to you and your company. Your company has a mission statement, and you can’t recite yours to me, or even come close. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 26, 2014

In order to do that, you need to have an understanding of core process in the company now. She provides consultation, workshops and training programs for clients ranging from start-ups to Fortune 500 companies, educational institutions, and government organizations. Books typically valued from $14.95 – $29.95

Process 58

Process Strategy BPM Metrics 58

Strategy Driven

JUNE 8, 2015

Even if it’s the 'greatest salesperson in the company,' or 'great dad.' Company, product, and self. Keep your present customers loyal to you and your company. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. You are what you eat.

Open-book 50

Open-book Loyalty Mission Statement Customer Loyalty 50

Strategy Driven

JULY 23, 2015

He’s the managing director of thoughtLEADERS, LLC – a leadership development training firm. Before founding his own company, he was an assistant professor at Duke University, a consultant at McKinsey & Co., Books typically valued from $14.95 - $29.95 Book value is not guaranteed.

Team 50

Team Competitive Advantage McKinsey Energy 50