Women on Business

JANUARY 19, 2011

I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed.

Customer Loyalty 171

Customer Loyalty Loyalty Press Release Discount 171

Eric Jacobson

NOVEMBER 16, 2013

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and anger.

Customer Loyalty 83

Customer Loyalty Loyalty Open-book Books 83

Eric Jacobson

SEPTEMBER 27, 2015

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. When was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

First Friday Book Synopsis

DECEMBER 29, 2011

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review.

Customer Loyalty 80

Customer Loyalty Loyalty Review Books 80

Eric Jacobson

FEBRUARY 7, 2019

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and anger.

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Eric Jacobson

JANUARY 17, 2015

"Today''s customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. When was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Let's Grow Leaders

MAY 24, 2017

He doesn’t just talk about the power of relationships and building customer loyalty – he lives it. . Click on the image for more information about Jonathan’s book. Jonathan is also one of our hosts at the Asia HR Summit and Asian Professional Speakers Singapore Conference. Winning Well Reflection.

Loyalty 326

Loyalty Power Customer Loyalty Travel 326

Leading Blog

APRIL 8, 2020

To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

Crisis 328

Crisis Short-term Customer Loyalty Long-term 328

Kevin Eikenberry

MARCH 15, 2018

She is the author of several books, including her latest, The Regenerative Business, which shifts our way of working so that we see innovation, financial gain, and customer loyalty while building human capacity. Carol Sanford challenges they way we think about leadership and best practices. She tasks leaders […].

Customer Loyalty 101

Customer Loyalty Loyalty Innovation Books 101

Lead Change Blog

DECEMBER 20, 2018

That’s why we’ve written this book. In the seven years since we wrote the first edition of this book, career development has only become more important. it was possible for career development to be integrated into the work. that needs to get done as opposed to being a separate series of. And it can be. HELP THEM GROW.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Eric Jacobson

APRIL 2, 2011

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and anger.

Customer Loyalty 70

Customer Loyalty Loyalty How To Open-book 70

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Eric Jacobson

FEBRUARY 8, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books'

Customer Loyalty 93

Customer Loyalty Loyalty Follow-up Books 93

Great Leadership By Dan

JANUARY 23, 2020

Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Maria has authored multiple books, including The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success. This is the power of empathy at work.

Power 306

Power How To Leadership Customer Loyalty 306

Eric Jacobson

JULY 30, 2023

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 74

How To Customer Loyalty Operations Objective 74

Lead Change Blog

APRIL 1, 2016

When asked about one of the best moments he has had professionally, Chip shared, “Watching my books hit the national best seller list. Being on CNBC, Fox Business, CNN and ABC pitching a new book. Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Eric Jacobson

OCTOBER 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 94

How To Customer Loyalty Operations Objective 94

First Friday Book Synopsis

SEPTEMBER 13, 2013

I occasionally go back through my synopsis handouts for books I presented years ago at the First Firday Book Synopsis. Here’s a book from 2005: Overpromise and Overdeliver: The Secrets of Unshakeable Customer Loyalty by Rick Barrera. And then he […].

Customer Loyalty 95

Customer Loyalty Loyalty Blog Books 95

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Eric Jacobson

NOVEMBER 1, 2014

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You".

Customer Loyalty 89

Customer Loyalty Loyalty Power Books 89

First Friday Book Synopsis

JULY 14, 2015

First, read these brief excerpts from the book Overpromise and Overdeliver: The Secrets of Unshakeable Customer Loyalty by Rick Barrera: Capturing customers is all about creating brand promises and keeping them. Sooner or later the customer’s actual experience will have to live up to the image.

Customer Loyalty 70

Customer Loyalty Loyalty Brand Books 70

Eric Jacobson

DECEMBER 6, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

JUNE 21, 2014

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and ange r.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

First Friday Book Synopsis

FEBRUARY 1, 2012

How do some companies generate runaway growth and extraordinary customer loyalty, even in a sluggish economy? Adrian Slywotzky, an Oliver Wyman senior partner and bestselling author, examines the unpredictable dynamics of demand creation in his latest book, Demand: Creating What People Love Before They Know They Want It.

Slywotzky 80

Slywotzky Customer Loyalty Loyalty Company 80

CEO Blog

MARCH 22, 2012

I read Laurence Vincent's book - Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. The gist of the book - work on what your brand really stands for. Good book - worth reading. + Like reputation - it can be invaluable and like reputation, it can be easily destroyed.

Brand 162

Brand Franchising Customer Loyalty Reputation 162

Eric Jacobson

AUGUST 2, 2014

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Customer Loyalty 85

Customer Loyalty Loyalty Cost Energy 85

Eric Jacobson

JULY 5, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

OCTOBER 19, 2014

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Customer Loyalty 75

Customer Loyalty Loyalty Cost Energy 75

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. Companies can rate how they are doing on each of these 10 attributes and explore areas of needed improvement to better serve customers. Would you share an example of a company in the framework?

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Eric Jacobson

FEBRUARY 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the new book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Eric Jacobson

SEPTEMBER 23, 2014

You’ll find that most customers bring a sense of fair play with them and will often expect far less than you’d think. These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc., Edited by Ann Thomas and Jill Applegate.

Tips 101

Tips Customer Loyalty Loyalty Stress 101

The Practical Leader

JULY 6, 2021

Star Wars is a classic good guys versus bad guys tale based on powerful concepts of mythology identified by Joseph Campbell in his classic book, The Hero with a Thousand Faces ( click here to read my review of his biography and work). Some of the other episodes are good, and some are unwatchable. The L-word makes many managers squirm.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Brigette Hyacinth

NOVEMBER 20, 2020

Engaged employees drive higher customer satisfaction and boost the bottom line. A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty. Check out my latest Bestselling Book. Leading the Workforce of the Future.

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

Skip Prichard

OCTOBER 3, 2022

His book, Deep Purpose: The Heart and Soul of High-Performance Companies , is written after extensive research on the fatal mistakes leaders make in this area. I recently spoke with him about his research and book. . Ranjay Gulati is the former head of the Organizational Behavior unit at Harvard Business School.

Short-term 114

Short-term How To Long-term Operations 114

Leading Blog

DECEMBER 5, 2012

The seven facts he presents are clearly articulated in this very straightforward book. In my book, The Facts of Business Life , I describe seven facts, or business basics, that business owners have to understand in order to be successful. What's important to note about the seven facts is that they are sequential in nature.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Lead Change Blog

SEPTEMBER 1, 2015

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customers’ loyalty: extremely difficult. Resource #1: Journey to Personal Purpose Self-Assessment.

Resources 150

Resources Customer Loyalty Open-book Commitment 150