Eric Jacobson

NOVEMBER 16, 2013

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and anger.

Customer Loyalty 83

Customer Loyalty Loyalty Open-book Books 83

Eric Jacobson

SEPTEMBER 27, 2015

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. When was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Eric Jacobson

FEBRUARY 7, 2019

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and anger.

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Great Leadership By Dan

JANUARY 23, 2020

Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Now, the types of leadership qualities that show up on list after list are there for good reason. This is the power of empathy at work. The POWER of Empathy?

Power 306

Power How To Leadership Customer Loyalty 306

Eric Jacobson

JANUARY 17, 2015

"Today''s customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. When was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Let's Grow Leaders

MAY 24, 2017

He doesn’t just talk about the power of relationships and building customer loyalty – he lives it. . Click on the image for more information about Jonathan’s book. Jonathan is also one of our hosts at the Asia HR Summit and Asian Professional Speakers Singapore Conference. Winning Well Reflection.

Loyalty 337

Loyalty Power Customer Loyalty Travel 337

Leading Blog

APRIL 8, 2020

To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

Crisis 330

Crisis Short-term Customer Loyalty Long-term 330

Kevin Eikenberry

MARCH 15, 2018

Carol Sanford challenges they way we think about leadership and best practices. She is the author of several books, including her latest, The Regenerative Business, which shifts our way of working so that we see innovation, financial gain, and customer loyalty while building human capacity. She tasks leaders […].

Customer Loyalty 101

Customer Loyalty Loyalty Innovation Books 101

Lead Change Blog

DECEMBER 20, 2018

That’s why we’ve written this book. In the seven years since we wrote the first edition of this book, career development has only become more important. Magazine’s Top 100 Leadership Speakers. it was possible for career development to be integrated into the work. that needs to get done as opposed to being a separate series of.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

The Practical Leader

JULY 6, 2021

Star Wars is a classic good guys versus bad guys tale based on powerful concepts of mythology identified by Joseph Campbell in his classic book, The Hero with a Thousand Faces ( click here to read my review of his biography and work). Creating leadership energy is an inside job. The L-word makes many managers squirm.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Eric Jacobson

FEBRUARY 8, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books'

Customer Loyalty 93

Customer Loyalty Loyalty Follow-up Books 93

Brigette Hyacinth

NOVEMBER 20, 2020

Engaged employees drive higher customer satisfaction and boost the bottom line. A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty. Check out my latest Bestselling Book. Leading the Workforce of the Future.

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . When asked about one of the best moments he has had professionally, Chip shared, “Watching my books hit the national best seller list. Being on CNBC, Fox Business, CNN and ABC pitching a new book.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417

Loyalty Blog Leadership Brand 417

Eric Jacobson

NOVEMBER 1, 2014

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You".

Customer Loyalty 89

Customer Loyalty Loyalty Power Team 89

Eric Jacobson

JULY 30, 2023

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 74

How To Operations Customer Loyalty Objective 74

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Eric Jacobson

OCTOBER 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 94

How To Operations Customer Loyalty Objective 94

Leading Blog

DECEMBER 5, 2012

The seven facts he presents are clearly articulated in this very straightforward book. Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Eric Jacobson

JUNE 21, 2014

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! that: a slow response to a customer complaint triggers fear and ange r.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. Companies can rate how they are doing on each of these 10 attributes and explore areas of needed improvement to better serve customers. Would you share an example of a company in the framework?

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Lead Change Blog

SEPTEMBER 1, 2015

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customers’ loyalty: extremely difficult. I think it’s really important to look at leadership as not just another step up the career ladder, but a opportunity to give back using your own unique set of skills.

Resources 150

Resources Customer Loyalty Open-book Commitment 150

Eric Jacobson

AUGUST 2, 2014

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Customer Loyalty 85

Customer Loyalty Loyalty Cost Energy 85

Eric Jacobson

OCTOBER 19, 2014

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

Customer Loyalty 75

Customer Loyalty Loyalty Cost Energy 75

Skip Prichard

OCTOBER 3, 2022

His book, Deep Purpose: The Heart and Soul of High-Performance Companies , is written after extensive research on the fatal mistakes leaders make in this area. I recently spoke with him about his research and book. . But true leadership means going beyond the numbers and the operational details. ” -Ranjay Gulati.

Short-term 114

Short-term How To Long-term Operations 114

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Eric Jacobson

DECEMBER 6, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

SEPTEMBER 23, 2014

These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc., AMACOM AMACOM Books Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customer Value Eric Jacobson on Leadership and Management'

Tips 101

Tips Customer Loyalty Loyalty Stress 101

Eric Jacobson

JULY 5, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Operations Customer Loyalty Objective 65

Skip Prichard

OCTOBER 20, 2020

Her book, Profit or Wealth: Simple Rules for Sustainable Business Growth includes numerous helpful financial lessons for business owners. I reached out to talk about her book. What are some ways to generate customer loyalty to encourage predictable revenue streams? She has appeared on numerous TV and radio stations.

Loyalty 131

Loyalty Long-term Bottom-up Wireless 131

Eric Jacobson

NOVEMBER 9, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader.

Customer Loyalty 67

Customer Loyalty Loyalty How To Resistance 67

Eric Jacobson

JANUARY 29, 2015

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. They also say in their book, Now.Build A Great Business! That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them.

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Eric Jacobson

FEBRUARY 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the new book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Operations Customer Loyalty Objective 65

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Customers always have and will be the most valuable asset of every successful business. Retention Is Key.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

SEPTEMBER 16, 2013

’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. If training is to have a lasting value, it must have leadership support AND participation. BUT not without gambling. Same in life.).

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

SEPTEMBER 9, 2013

Pabulum leadership words really bug me – but not as bad as they may bug you if they’re uttered by your leader. So why is there so much leadership mediocrity? I read a lot of stuff about leaders and leadership. That’s leadership. FREE COPY of a StrategyDriven Expert Contributor book †. I want an EXPERT.

Leadership 74

Leadership Diversity Customer Loyalty Competitive Advantage 74