The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics
Strategy Driven
FEBRUARY 6, 2015
At the start of the decade, many executives viewed the quality process with indifference or fear. Total Quality Management (TQM) is recognized as a prerequisite for survival. TQM has increased profitability in some corporations up to six times. FREE COPY of a StrategyDriven Expert Contributor book †. Customer retention.
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