Let's Grow Leaders

DECEMBER 13, 2023

A Retrospective: Santa’s Big Leadership and Culture Change Is there anyone more beloved than Santa Claus? Today, the North Pole is a paragon of human-centered leadership and culture. In fact, Santa has a lot to teach us about leadership. Santa’s leadership led to dysfunction at every level.

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Leadership Competitive Advantage Loyalty Document 266

Let's Grow Leaders

JULY 23, 2021

The 12 Inch Rule of Leadership: Confidence, Humility, Influence, and Career Success. In this wisdom-packed interview, former Wallstreet executive Dr. Kaliym Islam shares the many leadership moments that transformed his career. The 12 Inch Rule of Leadership. The 12 Inch Rule of Leadership. The 12 Inch Rule of Leadership.

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Leadership Influence Career Loyalty 444

Let's Grow Leaders

MAY 24, 2017

He doesn’t just talk about the power of relationships and building customer loyalty – he lives it. . Click on the image for more information about Jonathan’s book. Jonathan is also one of our hosts at the Asia HR Summit and Asian Professional Speakers Singapore Conference. Winning Well Reflection.

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Loyalty Power Customer Loyalty Travel 296

Eric Jacobson

JANUARY 21, 2021

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

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Customer Loyalty Loyalty How To Content 82

Leading Blog

JULY 19, 2013

At Saatchi & Saatchi, we call it Loyalty Beyond Reason. It isn''t possible for a brand to generate Loyalty Beyond Reason in its consumers if it isn''t reliable or respected. Loveworks follows Brian''s books Basics: Online Marketing (2010) and Basics: Marketing Management (2011). Logic isn''t often a factor. Marketing'

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Loyalty Advertising Peer Review Brand 282

N2Growth Blog

APRIL 25, 2010

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

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Loyalty Blog Brand Follow-up 419

Leading Blog

FEBRUARY 5, 2021

We discovered through a rigorous analysis applying 70 years of Nobel-prize winning economics that Mobsters have leadership teams and structures that enable their success despite continuous efforts to disrupt them. Relentless offers five transformative leadership lessons that leadership training programs must incorporate and promote.

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P&L Franchising Leadership Forrester 330

Eric Jacobson

JUNE 17, 2020

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

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Customer Loyalty Loyalty How To Content 65

Tanveer Naseer

OCTOBER 2, 2012

Lack of loyalty is a serious problem in organizations everywhere today. Both sides pay a price for this lack of loyalty. Workers are naturally less happy on the job when they sense little or no loyalty from their employer. Loyalty to colleagues can turn into an us-versus-them attitude toward those higher up.

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Loyalty Short-term Open-book Bottom-up 264

Leading Blog

NOVEMBER 22, 2019

Benefits of Empathetic Leadership. When you start to explore the benefits of empathetic leadership on a deeper level, it becomes difficult to see empathy as anything other than essential for competent leadership. Further, without empathy, leaders can’t build a team, inspire followers, or elicit loyalty.

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Leadership Emotional Intelligence Loyalty Open-book 349

Eric Jacobson

FEBRUARY 13, 2021

Be sure to read the definitive book on servant leadership. It's a curated collection of incredibly insightful and motivational perspectives on servant leadership via essays by 44 servant leaders. You're sure to take lots of notes as you capture advice from this powerful book, where as John C.

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Definition Blanchard Books Servant Leader 65

Brigette Hyacinth

JUNE 19, 2021

Here are 7 reasons why employees have no loyalty to corporations: Not valuing employees or appreciating their contributions. Leadership is about people. For loyalty, there has to be a relationship that develops between employee and employer and this develops over time through trust that gets built and sustained.

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Loyalty Micromanagement Open-book Construction 66

Great Leadership By Dan

DECEMBER 11, 2018

If this premise and the figures above are accepted it would suggest that only 10% of team leaders are high performing, enabling their teams, whilst 40% of leaders are failing in their leadership tasks, whilst the remaining 50% are barely holding in there! His new book is “Wake up and smell the coffee – the imperative of teams” [link].

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Team Simon Leadership Leadership Styles 283

Great Leadership By Dan

JUNE 1, 2017

The old loyalty paradigm is dead, and it’s time for us to switch from measuring employee loyalty by length of employment, to an entire career lifetime regardless of whether a paycheck is involved or not. Add to that their desire to be both interested in and satisfied with the impact of their work.

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Loyalty Long-term PR Taylorism 169

Eric Jacobson

NOVEMBER 23, 2020

There is good reason why, The Leadership Challenge , book is now in its sixth addition. Revised to address current challenges, this sixth edition marks thirty-plus years since the book was first published. Posner , call these The Ten Commitments of Exemplary Leadership. The authors, James M. Kouzes and Barry Z.

Books 65

Books Leadership Absenteeism Commitment 65

Leading Blog

SEPTEMBER 16, 2019

Humanizing Leadership Mentors. During the book writing process, I reflected on the multitude of individuals who graciously shared their time, words, wisdom, and encouragement with me along my personal leadership journey. How they showed up as leaders and how they engaged was critical to my leadership development.

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Leadership Self-aware How To Chief Operating Officer 247

Eric Jacobson

DECEMBER 3, 2020

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best new leadership book of 2014 is, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. You’ll find the 200-page book easy to read.

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Books Leadership Ethics Morale 65

Eric Jacobson

NOVEMBER 3, 2020

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best leadership book for 2014 is, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. You’ll find the 200-page book easy to read.

Books 65

Books Leadership Ethics Morale 65

Eric Jacobson

JUNE 16, 2020

There is good reason why, The Leadership Challenge , book is now in its sixth addition. Revised to address current challenges, this sixth edition marks thirty-plus years since the book was first published. Posner , call these The Ten Commitments of Exemplary Leadership. The authors, James M. Kouzes and Barry Z.

Books 65

Books Leadership Absenteeism Commitment 65

Let's Grow Leaders

AUGUST 20, 2021

When your cause is important and you’re working to build a better world, leadership matters more than ever – but it often takes a back seat to the scramble to achieve today’s results. This leadership paradox isn’t limited to nonprofit or social justice organizations. Get Rita’s Book.

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Self-aware Loyalty Organization Team 476

Women on Business

JANUARY 19, 2011

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! Decide ) Decide what your customer experiences will look like.

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Customer Loyalty Loyalty Press Release Discount 171

Lead Change Blog

AUGUST 24, 2016

Yet over the years I have learned that leadership culture has changed. Barry Posner and Jim Kouzes, authors of the bestselling book The Leadership Challenge , have surveyed tens of thousands of employees about what they look for and admire in a leader. Driving no longer holds a favorable place, especially with Millennials.

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Loyalty Development Leadership Case Study 150

HR Digest

FEBRUARY 14, 2022

There are many human resources books , but they often focus on specific industries or companies. This article will look at some of the best HR books for professionals. These include diversity and inclusion books that offer a comprehensive overview of the entire HRM field. Book Recommendations: What It Means For HR Professionals.

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Books Human Resources Diversity Kahneman 98

Great Leadership By Dan

MAY 2, 2019

And while individual leaders are key to an organization’s success, collective leadership effectiveness carries the day. This means that companies are poised for even greater success when they scale their leadership, that is, when they grow leaders throughout the organization and align them into a collectively effective leadership system.

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Creativity Leadership Agility Self-aware 282

Eric Jacobson

JANUARY 9, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

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Customer Loyalty Loyalty How To Content 50

Engaging Leader

MARCH 1, 2021

In this second of a two-part interview, Jesse is joined again by Charlene to discuss tips from her new book LAUNCH YOUR INNER ENTREPRENEUR: 10 Mindset Shifts for Women to Take Action, Unleash Creativity, and Achieve Financial Success. How to master a remote work environment and balance it with your leadership. Twitter: /CWaltersPhD.

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Environment Entrepreneur Workshop Loyalty 290

Tanveer Naseer

MARCH 8, 2016

More importantly, companies like Mercedes-Benz USA (with whom I have worked and written about in my latest book “ Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way “) focus on making the life of customers easy by empowering staff members, streamlining processes and strategically deploying technology.

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Customer Loyalty Loyalty Brand Technology 100

Great Leadership By Dan

JUNE 22, 2017

Garry McDaniel : For over three decades, the Gallup organization has been conducting surveys to illuminate the role leader’s play in creating a workforce of engaged employees to organizational leadership. Demonstrate loyalty. Loyalty is also of key importance to leaders and organizational success. Maintain a positive attitude.

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Tips Leadership Loyalty Learning-by-Doing 241

Strategy Driven

AUGUST 22, 2023

However, the most important duty associated with entrepreneurship is leadership. While different scenarios demand different leadership styles, leaders can use the following tried-and-tested leadership lessons to lead effectively. Entrepreneurs need to be able to lead their teams and motivate their employees.

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Entrepreneur Storytelling Leadership Long-term 110

RapidStart Leadership

APRIL 20, 2017

A book I read recently cast a whole new light on what it means to have problems as a leader, and what you should do about them. The book I just finished reading was It Worked for Me , by Colin Powell. His book is filled with interesting personal anecdotes that he uses to illustrate the lessons he’s learned about leading others.

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Books Learning-by-Doing Bureaucracy Follow-up 144

Lead Change Blog

JULY 9, 2019

Welcome to the July Leadership Development Carnival. We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Ronni Hendel of Insight Out Leadership shared The Doing and Being of Difficult Conversations. Communication.

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Leadership Development Development Leadership Team Building 224

Great Leadership By Dan

JANUARY 23, 2020

Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Now, the types of leadership qualities that show up on list after list are there for good reason. This is the power of empathy at work. The POWER of Empathy?

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Power How To Leadership Customer Loyalty 306

Great Leadership By Dan

JANUARY 17, 2019

Guest post from Jeffrey Hayzlett: What’s leadership? There is no one set of rules that makes for an effective leader, but leadership encompasses a slew of characteristics and different people embody different sets of traits. My style of leadership is fearless, bold and relentless. What makes for an effective leader?

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Leadership Open-book Mentor Follow-up 246

Eric Jacobson

NOVEMBER 16, 2013

They also say in their book, Now.Build A Great Business! Eric Jacobson on Leadership and Management Customer Retention Customer Service Customer Loyalty' That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. that: a slow response to a customer complaint triggers fear and anger.

Customer Loyalty 83

Customer Loyalty Loyalty Open-book Books 83

Tanveer Naseer

SEPTEMBER 16, 2014

For the third part of this month-long series celebrating the release of my first leadership book (which will be available in bookstores and online retailers next Thursday, September 25th), “ Leadership Vertigo ”, co-written with S. Honesty is selected more often than any other leadership characteristic. Forward-Looking.

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Leadership Commitment Loyalty Follow-up 279

Eric Jacobson

JANUARY 7, 2024

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. Greater employee satisfaction with leadership.

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How To Long-term Open-book Metrics 73

Eric Jacobson

NOVEMBER 30, 2014

After reading nearly 40 books about leadership released this year, my pick for the very best is the book, The Font-Line Leader: Building a High-PerformanceOrganization from the Groumd Up , by Chris Van Gorder. You’ll find the 200-page book easy to read. That reinvention led him to that 1973 hospital security director job.

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Books Leadership Ethics Morale 85