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Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

I listened to an IT manager explaining on a speakerphone to a colleague he served in the marketing function why it was going to take two days to get a requested report. While they are respectful and inclusive, they know bureaucracy is the enemy of excellence and the impediment to efficiency.

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The New Psychology of Business Models

Ask Atma

Management 3.0 – a psychological shift. In my management 3.0 In this article, my description of management 3.0 In the management 3.0 The old school methods of long-term planning and development created a false sense of security or pseudo-stability that has long been valued by stifling corporate bureaucracy.

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What’s Different About Enterprise IT in Africa

Harvard Business Review

The rich fertility of ideas in even one corner of Africa show that the undercurrents beneath the veneer of calm in the enterprise IT space are fierce, and a whole range of industries could be disrupted when the emerging-market boom comes. Here we go: 1. Enterprise IT with an ‘Infrastructure Patch’.

CRM 8