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Entrepreneurs Need A Detailed Understanding Of Their Customer’s Problems

The Horizons Tracker

Focus on outcomes – Last, but not least, is to focus on what Clayton Christensen would refer to as the job the customer is trying to do. “A well-executed customer discovery process generates valuable data on customers, what they want to achieve, and the challenges they encounter,” O’Reilly et al explain.

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Why and How to Build an In-House Consulting Team

Harvard Business Review

Every business leader should be able to hire the external or internal consultants of their choice. Like any firm in need of business development, we build relationships with executives across the company, and pitch proposals. ” We do not execute a central mandate (e.g., Our group welcomes the competition.

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In Big Companies, Lean Is Only One Piece of the Puzzle

Harvard Business Review

If you ever ask George about the seemingly insurmountable task of building a growth business inside of a multinational conglomerate, he always responds with the same three requirements; each extremely foundational in nature. Namely, George stresses the importance of: An executive mandate; A creative structure; and. Patient capital.

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What the Best Transformational Leaders Do

Harvard Business Review

Yet these executives also had an outsider role where they worked on an emerging growth business or consciously explored external opportunities, giving them critical distance from the core. He got the top job because of that, and then as CEO he accelerated cloud-business development to make it the company’s primary strategy.

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When Success is Born Out of Serendipity

Harvard Business Review

The book did quite well — it has been translated into 18 languages at this point, become part of the ongoing innovation dialogue, allowed me to present ideas to executives across the world, and to build a unique consulting firm with clients on six continents. So, not surprisingly, I frequently get asked just how I did it.