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Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

Then there are the business developers forever in pursuit of new products and new markets. I listened to an IT manager explaining on a speakerphone to a colleague he served in the marketing function why it was going to take two days to get a requested report. They don’t forget a birthday or a chance to surprise a prospect.

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Get More from Your Event Spending

Harvard Business Review

According to a report by the Convention Industry Council , about 225 million people attend more than 1.8 GDP than the air transportation, motion picture, sound-recording, performing arts and spectator sport industries.” No technology can help managers who are unable or unwilling to set goals.

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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

As sales took off, management continued to "share the wealth." After several years, salespeople earned $650,000+ a year, resetting the pay scale for the entire industry. As a startup, the company gave salespeople customer "ownership" and paid a 4% commission on sales. In the first year, salesperson pay averaged $125,000.

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Sales Still Matters More than Social Media

Harvard Business Review

Another McKinsey survey , conducted in 2011, found then that the average company with more than 1,000 employees already had more data in its CRM system than in the entire Library of Congress. When I cite these numbers, many business people and most twenty-something MBA students are surprised.

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What BMW’s Corporate VC Offers That Regular Investors Can’t

Harvard Business Review

To fill the void and build such a new BMW startup unit, Gimmy partnered with an experienced innovation manager from BMW, Matthias Meyer. Among the 30 top companies in seven of the largest industries, almost half had a VC-fueled accelerator in 2015, up from just 2% in 2010.

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The New Psychology of Business Models

Ask Atma

Management 3.0 – a psychological shift. You have a great business idea but you are not sure how to develop it. Should you follow conventional wisdom and write-up a thirty-page business plan? In my management 3.0 In this article, my description of management 3.0 In the management 3.0 Good point.

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What Subscription Business Models Mean for Sales Teams

Harvard Business Review

Across the technology industry, subscription sales models are growing in popularity. Now, they also had to cultivate ongoing customer relationships to ensure contracts got renewed, in addition to seeking out opportunities to expand business. The difficult and important work of business development gets shortchanged.