Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. What not to do. Don’t optimize for efficiency. What to do.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14

Harvard Business Review

JULY 1, 2016

How Digital Business Models Are Changing. The business model WhatsApp has today is essentially the one it started with. That, in turn, has allowed the elevator companies to revamp their business models. Not every company can (or should) reinvent its business model. Sponsored by Accenture.

Technology 12

Technology Productivity Products Business Model 12

CO2

APRIL 1, 2022

Not only do lifelong learners make the best employees for us, but we also perform better as a business when our clients are lifelong learners. Your corporate values should also align with your business model. 3) What is it that can drive our economic engine? Vision is the destination where your organization is heading.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

Not only do lifelong learners make the best employees for us, but we also perform better as a business when our clients are lifelong learners. Your corporate values should also align with your business model. Your business’s vision describes (in a measurable and tangible way) what the organization will become in the future.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

Harvard Business Review

JUNE 1, 2016

Today, the list of disruptive new entrants is expanding and the primary differentiator is clear: they bring new mental models to existing industries and create new business models that customers and investors love. ” In order to get there, he plans to “evolve our business model accordingly.”

Business Model 8

Business Model Industry Metrics Budgeting 8

Harvard Business Review

JANUARY 31, 2017

This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. A business model defines how your organization creates and captures value.

Company 8

Company Operations Human Capital Business Model 8

Harvard Business Review

JUNE 25, 2015

The best CEOs are excellent at growing and running a company within a known business model. It’s a question that I’ve discussed with Lean Startup founder Steve Blank and business thinkers such as Yves Pigneur , Henry Chesbrough , and Rita McGrath. What they don’t do well enough is reinvent and innovate.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

OCTOBER 14, 2014

.” Generative companies like Buffer, Etsy , and Community Sourced Capital , among many others, are designing their business practices, their relationships, and their business models so that the work they do to grow their own businesses helps their stakeholders grow too. Build a mutually rewarding ecosystem.

Company 9

Company Business Model Workshop Metrics 9

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

JUNE 8, 2018

CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. Many traditional companies realize the potential for disruptions in their business models from the likes of Alphabet and Amazon. Analysts increasingly rely on non-GAAP metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

JUNE 23, 2015

This has led to new business models, putting SKF squarely in a position to provide “knowledge as a service” (KaaS), as more than a half million machines are already connected to the SKF Cloud. The race toward new industrial business models.

Industry 8

Industry System Business Model B2C 8

Harvard Business Review

APRIL 26, 2011

To understand the work, first you need to understand an airport's business model: its real customer isn't travelers, but the airlines that rent the gates and terminals, much like a mall owner leases space to retailers. As Engine co-founder Oliver King has said, "A great service comes from a great organization."

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

DECEMBER 17, 2014

Identifying this so-called “growth gap” is critical, because the bigger the gap, the more a company needs to look beyond its current offerings, markets, and business models to find growth opportunities. Business models that can prosper at structurally lower price points are the engines that power true market disruption.

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

APRIL 26, 2013

There''s no doubt that people inside large companies over-engineer business plans, but don''t let the pendulum swing too far the other way. My colleague Mark Johnson notes how a company''s business model eventually leads to a set of implicit rules, norms, and metrics that govern its operation.

Ries 8

Ries Telecommunications Business Model Competitive Advantage 8

Harvard Business Review

JULY 11, 2017

Unlike the way traditional due diligence usually works, acquirers need to be much more forward-looking, using approaches that evaluate the potential success of the business model under different scenarios.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

Harvard Business Review

OCTOBER 22, 2013

When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine that can grow their top line. Frugal innovations require frugal thinking — an ability to engineer cost?conscious They need creative discontent.

Skills 8

Skills Power Six Sigma Disruptive Innovation 8

Harvard Business Review

OCTOBER 28, 2014

Census Bureau data indicate that the average age of businesses is increasing and that new-business formation and other metrics of what economists call “business dynamism” have, sadly, been declining for decades.). Forget, for a moment, the paucity of data supporting these assertions and the evidence that contradicts it.

Strategy 8

Strategy Competitive Advantage Marketing Information Technology 8

Harvard Business Review

NOVEMBER 14, 2017

” Metric obsession. Yet, it tried to sell its digital cameras using the same business model as its film-based cameras – by aiming to make high margins on instant film sales. Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution.

Execution 10

Execution Strategy Gantt Chart Film 10

Harvard Business Review

JUNE 17, 2015

The issue arose as a result of changes to IBM’s business model for software. In response to the rapid advance of cloud computing, IBM’s software engineering groups embraced the Agile development method – with teams focused on incremental delivery of new capabilities every few weeks or months.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

JUNE 16, 2015

If we use an automobile analogy, sales efficiency (SE) initiatives — like CRM, training, and KPI dashboards — improve the engine’s horsepower. A common metric used by the C-Suite for evaluating sales is the expense-to-revenue ratio. A confusion between efficiency and optimization plagues many sales efforts.

Productivity 8

Productivity Products CRM Efficiency 8

Harvard Business Review

MAY 22, 2012

Ashoka's Hybrid Value Chain: Revving the Engine of Sustained Global Prosperity and Social Value. Inside-Out Transformation: A Hybrid Business Model for a Converging World. We were looking for depth, originality, clarity, and the ability to inspire and instruct in equal measure. Story by John Baldzic. Hack by Valeria Budinich.

McKinsey 9

McKinsey Innovation Diversity Long-term 9

Harvard Business Review

FEBRUARY 8, 2013

In the First Mover Fellowship Program at the Aspen Institute Business & Society Program, we have a chance to work with exceptional social intrapreneurs in businesses around the world and to study the innovations they are piloting in their companies. Take James Inglesby at Unilever, for example.

Real Estate 8

Real Estate Constraint Entrepreneur Restructuring 8

Harvard Business Review

MARCH 6, 2013

The name itself describes the business model. We adopted a cloud-based platform that serves as a knowledge repository for all our work, and is specifically designed to help our food scientists and engineers seamlessly work with our African partners from 8,000 miles away. Know the Difference Between Your Data and Your Metrics.

Technology 8

Technology Class Engineering Wilde 8

Harvard Business Review

AUGUST 26, 2016

You’ll benefit by working with your software engineers to troubleshoot and eliminate potential trouble spots. So make the expectations and metrics around comportment and customer service clear when you hire workers. Foreground the rules and expectations of your platform to workers.

Long-term 8

Long-term Politics Business Model Tips 8

Harvard Business Review

SEPTEMBER 22, 2011

One of the most difficult tasks for corporate innovators is to learn how to unlearn the legacy business models they have perfected. Often, maybe even always, companies take the standards they have for their current business and use that to measure the new model. Peg people's bonuses to the new projects.

Learning-by-Doing 15

Learning-by-Doing Rogers Marketing Outsourcing 15

N2Growth Blog

JANUARY 13, 2011

The reality is that many businesses are quick to recognize great ideas, but they often have no plan for how to successfully integrate them into their business model. Realistic : Adopting a new idea should be based upon solid business logic that drives corresponding financial engineering and modeling.

Blog 412

Blog Innovation Strategic Planning Brand 412

Harvard Business Review

JULY 30, 2013

You assign an annual quota to each rep, train them, feed them some sales tools and assign them a sales engineer (particularly for more technically complex products) and coach them along the way. The typical quota for a sales rep varies by type of business model (SaaS vs. perpetual), product gross margin (e.g.,

Marketing 8

Marketing Productivity Products Learning Curve 8

Harvard Business Review

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags. Rethink the role of partnerships in your business model.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

OCTOBER 2, 2012

As we have seen with the recent speed bumps at highfliers like Groupon and Zynga, taking "lean startups" from foundation to creating sustainable, scalable, profitable business models is a very rare and special task. TripAdvisor, in effect, was a model lean start-up with an engineering-driven, product-focused founder.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

JULY 14, 2016

Top management swiftly established a new team in Guangdong, away from the Shenzhen headquarters, and tasked a small group of engineers to reimagine a different social media platform, giving them carte blanche to cannibalize the existing QQ product. With the rise of the smartphone and mobile technology, QQ failed to capture new users.

Productivity 8

Productivity Products Company Metrics 8

Strategy Driven

NOVEMBER 1, 2023

Today, the most successful businesses are those that base their strategies on hard data. Implementing a data-driven approach means analyzing market trends, consumer behavior, sales metrics, and other relevant data to make informed choices. Similarly, data can reveal weak points in a business model, allowing for timely corrections.

Tactics 108

Tactics Content Core Competence Marketing 108

Harvard Business Review

APRIL 27, 2015

Over the past two decades, we’ve led dozens of innovation projects and have talked to thousands of managers about the challenge of building a high-performance innovation “engine.” The engine may be otherwise well built, but without just one of these components, it will be essentially worthless.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

AUGUST 1, 2018

Machine learning models used in a popular search engine struggle to differentiate human images from those of gorillas , and show female searchers ads for lower paying jobs relative to male users. Combine traditional machine learning metrics with fairness measures.

Sample 10

Sample Project Self-aware Training 10

Harvard Business Review

MARCH 8, 2012

It is not hard to determine where any particular consumer is in the process, so tracking and metrics are straightforward and easy to calculate. The metrics are new, evolving, and unfamiliar, and so they seem unclear. Social marketing lacks a formulaic model that one can put on a PowerPoint slide and show to the Board of Directors.

Marketing 17

Marketing Brand Mass Marketing Metrics 17

Harvard Business Review

MARCH 21, 2013

Or perhaps it is difficult to really tell how well a company's innovation engine is functioning — so magazine editors are susceptible to the latest hot product or service. There's no doubt: measuring "innovation" is a fuzzy business. Perhaps a company's ability to innovate doesn't last long.

Innovation 15

Innovation Company Disaggregation Financial Leverage 15

Harvard Business Review

JUNE 18, 2018

“We start with purpose, to transform healthcare, then we map that purpose to goals and metrics. Beyond its business model as a payments technology company, the company’s purpose is economic empowerment by helping entrepreneurs to start, run, and grow a business. .

Marketing 12

Marketing Porter Metrics Brand 12

Harvard Business Review

FEBRUARY 1, 2016

These tasks will depend on your company’s strategy, the customers targeted by that strategy, and the business model you’ve put in place to acquire and retain those customers. To add to that, reps often have to involve the vendor’s engineers in the selling process.

CRM 8

CRM B2B Price Budgeting 8