QAspire

JANUARY 22, 2012

Most improvement initiatives are heavily focused on internal goals – increasing productivity/efficiency, eliminating waste, reducing defects/costs and so on. People are trained, tools are implemented, energies are directed and everyone starts working hard to meet these goals. Metrics: Are They Mapped With Your Business Objectives?

Quality 103

Quality Goal Business Objectives Objective 103

Experience to Lead

SEPTEMBER 28, 2023

Using a combination of feedback tools, performance metrics and data analytics, ensures training investments are aligned and support business objectives. There’s no point in investing time and energy into training if it won’t serve a purpose. That’s a valid question and the answer is simple.

Metrics 52

Metrics Training Benchmarking ROI 52

Harvard Business Review

JANUARY 26, 2017

This is often difficult because multiple stakeholders across functions must invest in a new approach while still meeting their own obligations to keep the current business running. Consider a large home energy provider in a mature, commoditized market where deregulation is driving down revenue and profit.

Execution 8

Execution Cost CRM Telecommunications 8

Harvard Business Review

SEPTEMBER 4, 2017

In research for our book, Time, Talent and Energy, my co-author Michael Mankins and I found that such investments do indeed pay off: The top-quartile companies in our study unlocked 40% more productive power in their workforce through better practices in time, talent and energy management. Yet, only one in eight employees are inspired.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

MARCH 6, 2014

FALK : In 1996, I picked up responsibility for our Energy & Environment group. We had already made a lot of progress in reducing energy consumption and water usage, improving forestry policies, and limiting air and water emissions, but my predecessor thought we should set some stretch goals for 2000.

CEO 8

CEO Company Reputation Energy 8

Harvard Business Review

AUGUST 15, 2016

Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. In our Medallia Institute survey, 56% of frontline employees said they have suggestions for improving company practices, and 43% said their insights could reduce company costs. Emma Seppala and Kim Cameron.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

JUNE 20, 2014

The CMOs will need to be much more attuned to the business objectives and strategies of the company in general and the CEO in particular, while the CEO must become more immersed in the customer perspective. And as such, marketing is involved with the business reviews, strategy sessions, and financial reviews too.”.

CEO 8

CEO Marketing Hotels Long-term 8