Let's Grow Leaders

AUGUST 14, 2015

When I was fairly young in my HR career, I was walking by my boss’ boss’ office (let’s call him Eric) while visiting our corporate headquarters in Manhattan. Without leaving his desk, he called out: Karin, can you please do me a favor? Sally, the Senior VP of our call center division has an absence problem.

Call Center 180

Call Center Career Mentor Politics 180

Chart Your Course

SEPTEMBER 16, 2018

Like millennials, Gen Z is invested in personal and career development. Even something as standard as a company call center should be configured for the Gen Z working style. Even something as standard as a company call center should be configured for the Gen Z working style. Not sure how to go about it?

Call Center 100

Call Center Career Environment Course 100

Let's Grow Leaders

JUNE 13, 2016

When asked if the training job was not available, if he would be willing take a call center manager job for a few years. Before starting LGL, I made a career of dramatic cross-functional moves within Verizon- but I didn’t apply for them all at the same time. He appeared desperate. Have A Plan.

Cost 180

Cost Call Center Workshop Training 180

Lead Change Blog

MAY 5, 2015

The part of this section of the book that most struck home for me was the discussion of how to home in on a One Minute Goal. This section made me recall times in my career when I had difficulty seeing past defensiveness and fear of how my choices would be perceived rather than the root cause of a problem.

Management 150

Management Blanchard Call Center Books 150

CEO Blog

JANUARY 2, 2011

I always knew that my career at the Air Maple Leaf call center would lead to great things." I call it CEO Blog - Time Leadership because of my keen interest in time. Ive authored a Time Leadership Audio CD, book and eBook ; "How to use the Secrets of Leadership for Time Management".email I am CEO between positions.

Mintzberg 189

Mintzberg Management Outsourcing CEO 189

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Great companies provide comprehensive guidance and training, but they don’t excessively script or regiment employees in how to carry out their interactions with customers.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Surviving Leadership

OCTOBER 29, 2018

Whether or not you think Netflix is a company you want to emulate (and there are those who question some of their tactics ), Powerful outlines some very relevant points about how to be intentional about the organization your building – from the culture to employee engagement.

CFO 58

CFO P&L Call Center COO 58

Miles Anthony Smith

APRIL 1, 2019

The Ultimate Guide of 22 Tips: How to Masterfully Improve Business Communication Skills in the Workplace Are you wrestling with any of these issues? Unsure of how to talk to management? Understanding how to interact with coworkers and analyzing different workplace situations is a challenge for us all.

Skills 60

Skills Tips Call Center Bottom-up 60

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. The military taught me how to lead with respect at all times, and human nature taught me the basic understanding that people tend to respect those who respect them. How to Turn Disagreements into Great Decisions for Your Small Business. Relate Articles: The Great Eraser.

Development 60

Development Team Loyalty Due Diligence 60

Harvard Business Review

AUGUST 3, 2017

And yet her research shows that less than 50% of people see their work as a calling. So many of her students are left feeling anxious and frustrated and completely unsatisfied by the good jobs and careers they do secure. The key is to become more conscious about the service you’re providing — as a whole and personally.

Apparel 8

Apparel How To Call Center Retail 8

Harvard Business Review

APRIL 8, 2015

Whatever your reasons for deciding to build expertise in a new field, the question is how to get there. You want what I call “deep smarts” — business-critical, experience-based knowledge. Mid-Career Crisis. Better pay, more joy in the job, or prerequisite to promotion? You and Your Team. Study on your own.

How To 8

How To Learning-by-Doing Conference Knowledge Management 8

Harvard Business Review

AUGUST 31, 2018

How People Get Ahead. The women in my sample were asked to think back on two defining career moments that best prepared them to advance. Secondly, they can embed inclusive behaviors and practices into employee and manager development, like this online course that teaches how to build trust and create an inclusive team environment.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

DECEMBER 18, 2013

Sodexo developed both a mobile-optimized career site and an app to pull together information about the company’s recruiting efforts into one easy-for-Millennials-to-access place. How an Auction Can Identify Your Best Talent. Learn How to Spot Portable Talent. Career planning Social media' Mobile Recruiting Apps.

Company 12

Company Media Engineering Software 12

Harvard Business Review

OCTOBER 30, 2014

Today, we talk about giving employees a consumer-like experience: not “jobs,” but meaningful careers; not “roles”, but a sense of purpose. In much of the industrialized world, work has changed dramatically in the past 100 years. We have come a long way since the early days of assembly lines and Fordism.

Talent Management 11

Talent Management Human Resources Taylorism Taylor 11

Harvard Business Review

MAY 11, 2012

Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. They find new life instead of old age. She goes from being outsourced, to becoming a resource.

Outsourcing 11

Outsourcing Film Hotels Open-book 11

Michael Lee Stallard

MAY 24, 2011

On Wall Street where I spent most of my career, most people are there for the money and status. (I Beryl brings goodness into the world by helping hospitals with call center support for doctor referrals and follow-up calls to check on patients who recently underwent treatment. I was attracted for those reasons too.)

Content 312

Content Call Center Workshop Learning-by-Doing 312