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A Culture of Trust

Coaching Tip

Cialdini, author of The Psychology of Persuasion (William Morrow, 1993). "One of the most potent of the weapons of influence around us is the rule for reciprocation. The rule says that we should try to repay, in kind, what another person has provided us." Robert B. Source: Paul J. Related articles.

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Givers give without expectation of immediate return.

Coaching Tip

Traditionally the thinking has been that employers should appeal to workers’ more obvious forms of self-interest: financial incentives, yes, but also work that is inherently interesting or offers the possibility for career advancement. Cialdini, author of "The Psychology of Persuasion" (William Morrow, 1993).

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Great Leaders Embrace Office Politics

Harvard Business Review

When I met Jill (not her real name), she was struggling to make sense of her career setback. The Kumbaya school is doing the Jills of the world a great disservice, leading them to often act in ways that are detrimental to their careers. She should have better managed decision makers, her boss, her image, and her own career.