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Modern Servant Leader

Case Study

The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

DECEMBER 18, 2023

The result is a case study in the cost of ignoring employees. Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. The root-cause of Southwest’s meltdown? Leadership’s failure to heed their employees.

Airlines

Airlines Cost CIO Servant Leader

3 Simple Steps to Social Media Training

Modern Servant Leader

NOVEMBER 1, 2012

Case study examples of great and terrible social media practices. You likely want a full day for these sessions and they should occur several times a year. Emphasis here includes: Education of the latest platforms, features and functionality. How to escalate issues and to whom. Question & answer sessions for open discussion.

Media

Media Training Case Study Human Resources

Modern Servant Leader

The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

3 Simple Steps to Social Media Training

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