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Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

MARCH 3, 2011

Leadership Coaching & Development Case Study from the Exponent Leadership Process. “I I am finding it challenging aligning and getting the best out of my staff. My senior staff complains about these young kids not wanting to do anything, and the y ounger staff complains about how none on the senior staff want to hear their ideas.”

Succession 125
Succession Management Leadership FAQ 125
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Customer Service in the Age of the Internet of Things

Harvard Business Review

AUGUST 16, 2013

Self-service knowledge bases — or your online customer resources for product information, FAQs, and how-to''s — will not only reside on web portals. But how can businesses best prepare? Build more robust knowledge bases, and make them easy to access. They will be present on all devices, from mobile phones to racing bikes.

FAQ 8
FAQ Wireless Information Case Study 8
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