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Are You Really Connecting With Your Customers?

Eric Jacobson

Rogers , "to thrive in our digital age, businesses need to reimagine our customers: not as a mass of isolated individual actors but as networks --with each customer as a node linking and dynamically interacting with each other and with us." Collaborate on collective projects and goals through open platforms.

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Are You Connecting With Your Customers?

Eric Jacobson

Rogers , "to thrive in our digital age, businesses need to reimagine our customers: not as a mass of isolated individual actors but as networks --with each customer as a node linking and dynamically interacting with each other and with us." Collaborate on collective projects and goals through open platforms.

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HPU: A Case Study in the Extraordinary

Mark Sanborn

He made it a goal to provide life preparation for students to take their place in society after graduation. As Roger Clodfelter, Senior V.P. There was no sense of a larger purpose or united goal. The post HPU: A Case Study in the Extraordinary appeared first on Mark Sanborn Keynote Leadership Speaker.

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How to Give Your Team Feedback

Harvard Business Review

Your job as manager is to ensure that team members are “providing regular constructive feedback,” says Roger Schwarz, an organizational psychologist and the author of Smart Leaders, Smarter Teams. One of your goals is to develop your team’s capacity to give feedback and help people get used to articulating how they feel the team is doing.”

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What to Do When a Coworker Goes Over Your Head

Harvard Business Review

” Focus on your ultimate goal, whether it’s to restore trust or to protect your authority. You might say something like: “I heard you talked to Roger about your initiative after we discussed it and that made me feel a bit concerned that we’re not communicating well.” State your position.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

.” When we talk with corporate executives around the country, they almost always ask the same question: Can managers and CEOs really accomplish their business goals while also advancing society’s goals? These leaders and their teams comprise a range of varied strengths but are aligned toward shared goals.

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The Seven Imperatives to Keeping Meetings on Track

Harvard Business Review

Organizations are moving faster and faster these days and few managers have time to think through their meetings in advance,” says Roger Schwarz, an organizational psychologist and author of Smart Leaders, Smarter Teams. Case study #1: Let everyone be heard. Case study #2: Actively manage disrupters.