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Using Dr. Deming’s Ideas at Baptist Memorial Health Care

Deming Institute

Skip Steward, Chief Improvement Office (CIO) for Baptist Memorial Health Care Corporation in Memphis, Tennessee is the latest guest on the Deming Podcast ( download the podcast ). A friend of mine the other day told me that “improving the work is the work.” ” I reflect on Dr. Deming quite often. Skip Steward.

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Mackert and Garfield Named to Board of Examiners for 2015 Malcolm Baldrige National Quality Award

Six Disciplines

Mackert also serves as a judge for the American Health Care Association, and has written Baldrige case studies used to train examiners at the national and state levels. service); Hill Country Memorial, Fredericksburg, Texas (health care); St.

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084: Scaling Up Excellence: Getting To More Without Settling For Less | with Bob Sutton

Engaging Leader

Jesse and Bob discuss several take-aways from Scaling Up Excellence: It’s a ground war, not just an air war: bombarding people with a training session or quick communication campaign doesn’t work; it requires pressing each person, division, and group to make one small change after another in what they believe, feel, or do.

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Engaging Employees in Health Care Data Security

Harvard Business Review

Consider that in just the first two months of 2018, 24 health care provider organizations reported data breaches affecting over 1,000 patients each, a 60% increase over the same time period last year. Health Care’s New Frontier. How technology is changing the design and delivery of care. Insight Center.

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Stop Decorating the Fish

Skip Prichard

More training and communication. You demonstrate seven traps that are easy for organizations to fall into; for instance, more training and communication (#4). Training, for example, can be helpful when grounded in solving the right problem, but it isn’t, by itself, enough to solve the core problem. More strategy. More money.

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Is M&A the Cure for a Failing Health Care System?

Harvard Business Review

health care system is begging for disruption. Hundreds of millions of Germans, French, English, Scandinavians, Dutch, Danish, Swiss, Canadians, New Zealanders, and Australians get comparable or better health services for half of what we pay. Seamless teamwork is critical to effective care of complex, high-cost patients.

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The Kinds of Teams Health Care Needs

Harvard Business Review

For all the hard work to improve coordination and collaboration in health care, most hospitals are still organized into silos based on clinical specialties — and communication among them is uneven at best. Few industries present more teaming opportunities — or have a greater need for it — than health care.