Six Disciplines

article thumbnail

Mackert and Garfield Named to Board of Examiners for 2015 Malcolm Baldrige National Quality Award

Six Disciplines

Mackert also serves as a judge for the American Health Care Association, and has written Baldrige case studies used to train examiners at the national and state levels. She also serves as chairman of the board of directors of the U.S.

Quality 70
article thumbnail

How to Connect Strategy and Execution

Six Disciplines

We call this framework ACTAS, which stands for the first letter of the five Change Adoption Phases: Awareness, Commitment, Trained Learning, Applied Learning, and Sustained Application. Change Adoption Phase 3: Trained Learning. Let’s cover these one by one: Change Adoption Phase 1: Awareness. Things will likely go wrong.