In these difficult times, we’ve made a number of our coronavirus articles free for all readers. To get all of HBR’s content delivered to your inbox, sign up for the Daily Alert newsletter.

Chad Spain is a family medicine physician who practices in an Intermountain Healthcare clinic in Salt Lake City, and during the pandemic, he treated a patient who needed more than medical care. The man is homeless, has some mental health issues, and had a series of medical problems, including a month-long hospitalization for cellulitis, a serious bacterial skin infection. “He needed close monitoring when he left the hospital,” Chad said. “But because he didn’t have a home to go to, he went to a skilled nursing facility.”