Harvard Business Review

MARCH 27, 2013

Penney in November 2011 with a mandate to turn the ailing retailer around, all eyes were on him. He had an amazing legacy: Senior VP of Retail Operations at Apple pioneering the concept of the Apple Retail stores and the Genius Bar. When Ron Johnson took over the helm at J. And indeed he had a very innovative strategy for J.

Retail 10

Retail Price Merchandising CFO 10

Harvard Business Review

MAY 28, 2018

When Naomi Simson founded RedBalloon, an online gift retailer that sells personal experiences, she was pioneering the category in Australia. Fast forward to 2016, and almost all of RedBalloon’s brand advertising was invested in traditional media outlets like radio, print, billboards, and pop-up retail stores.

Retail 8

Retail Audience Budgeting Advertising 8

Harvard Business Review

MARCH 4, 2011

For retailers, the future of shopping is here and many are scrambling just to keep up. Some retailers are responding with clever innovations. And we've all seen Apple apply IT to out-retail pretty much everyone else. But many retailers seem a bit overwhelmed. That is a battle most retailers will lose.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

OCTOBER 6, 2015

It’s going to be a rough holiday season for brick-and-mortar retailers. What does this mean for brick-and-mortar retailers? It’s not feasible to lower prices across the board to match the web (“Our prices are the same as Amazon”) since Internet retailers typically have lower operating costs. Not really.

Discount 8

Discount Retail Price B2C 8

Harvard Business Review

JULY 31, 2017

Take the MIT Media Lab’s experiment to see whether it could estimate retail sales performance on “Black Friday,” the day following the US Thanksgiving holiday. Combining this with data on average spend per shopper enabled them to estimate a retailer’s sales , even before the company had recorded it themselves.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

FEBRUARY 17, 2012

When I spoke with a CFO about this recently, he said: "Rafi, the key is to not let a price hike become emotional to customers, because that's when they become irrational and ultimately leave.". While I don't condone it, most retailers set prices by simply marking up their wholesale costs. There's enormous truth in that insight. .:

Price 13

Price Retail Press Release Banking 13

Marshall Goldsmith

FEBRUARY 8, 2018

Forbes – #1 Leader in Retail. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Facebook’s first HR hire, she has led global people programs, been an HR Business Partner, and CFO. Hubert Joly ­– Chairman and CEO, Best Buy. Former CEO, Carlson. Glassdoor – 100 Top CEOs.

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Harvard Business Review

OCTOBER 18, 2018

Lance was struck by what he saw in CFO Damon Ewen’s file. His CFO and his sales chief had been at loggerheads for a while. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly. ” Nina asked.

Case Study 13

Case Study Team CFO Merchandising 13

Harvard Business Review

NOVEMBER 9, 2018

Take Jim, a front-runner CFO candidate for a leading medical device manufacturer on the verge of an IPO. Take Denise, a talented marketing executive who has helped reinvigorate some of the world’s most iconic retail brands. What ultimately cost Denise a coveted CMO job was a pattern of poor peer relationships.

Career 15

Career CFO Sample Execution 15

Harvard Business Review

APRIL 18, 2014

The malfunction caused major delays shipping toys to retailers. Not surprisingly, many of those retailers refused to pay when the toys finally did arrive, too late for the holiday season. BlueArc’s CFO, Rick Martig, and other executives gathered market data to support the investment in the mid-tier data storage product.

CFO 8

CFO Venture Funding IPO Retail 8

Harvard Business Review

MAY 8, 2014

The story of MBH Architects, a northern California firm that designs retail stores, conveys an important lesson on how to survive such a cash crisis. Retailers halted construction on new stores and shuttered underperforming ones. To use a different company example, one growing financial services firm’s new CFO learned this in 2004.

Crisis 8

Crisis CFO GAAP Banking 8

Terry Starbucker

AUGUST 13, 2017

You just HAVE to keep leading, because you’ve created a sustainable leadership model, built to last (and last) for as long as you will be on this planet.

CPA 192

CPA COO CFO Leadership 192

Harvard Business Review

MAY 3, 2017

Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR. “I was surprised by how much I personally enjoyed running the HR function versus taking on a CFO role,” said Reses.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

JULY 17, 2014

Likewise, marketing wants to clearly quantify the impact of its long-term branding efforts while finance is more focused on macro-economic drivers of marketing performance, such as interest rates, employment levels, inflation and retail sales. Organizational Anachronisms Exposed.

Finance 13

Finance Marketing P&L ROI 13

Harvard Business Review

AUGUST 4, 2015

A new Conference Board study, as CFO magazine reported , reveals some startling growth in greener products at a dozen big companies like Kimberly-Clark, Dow, GE, Siemens, Toshiba, and more. For years, the retail giant has also applied imposing pressure on suppliers to reduce and improve packaging, cut carbon, and much more.

Productivity 8

Productivity Products Chemicals Retail 8

Harvard Business Review

OCTOBER 3, 2018

At one point, the CEO indicated that he would know that the right shift had occurred when the CFO, chief strategy officer, and other C-level leaders were seeking the CMO’s advice on strategic business problems. “I needed to earn the right to be invited into key, firm-level strategic decisions.”

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

AUGUST 5, 2016

So the PPA terms that retailers and tech companies sign have not worked for the heavy guys. They had framing conversations with the CEO and CFO early on to discuss any financial or operational challenges. Is it a liability, an asset, or something else?). Get early buy-in.

Energy 8

Energy Industry Finance CFO 8

Harvard Business Review

SEPTEMBER 28, 2012

With the company's retail insights into the browsing, shopping, and purchasing behaviors of its customers, its views into entrepreneurial investment through its Web Services offering, and its Kindle and Fire media consumption devices, Amazon is extraordinarily well-positioned to strategically invest in explicit companies or particular sectors.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

MARCH 19, 2015

As one of our clients, the gifted CFO of a large manufacturing company, said when he quit the business, “I can’t continue going through life always being the younger brother.” ” His identity as a family member undermined his professional growth and effectiveness as CFO.

CFO 8

CFO Retail Follow-up System 8

Harvard Business Review

AUGUST 30, 2011

According to Fortune Magazine , only one executive at the firm — the CFO — has P&L responsibility. Instead the firm develops process specialists — for graphic arts, supply chain, coding, retailing, and of course, industrial design. Apple employees accept that the firm is a meritocracy.

P&L 14

P&L Supply Chain Retail COO 14

Harvard Business Review

AUGUST 23, 2012

Just ask Gene Morphis, ex-CFO of clothing retailer Francesca's. These hurdles aren't unique to financial services — insurance, pharmaceuticals, health care and government all face regulation, to name a few examples. The risks and penalties are real.

Compliance 15

Compliance Media Compliance Officer Policies 15

Harvard Business Review

JULY 17, 2017

Its recent launch of Marcus , an online retail bank, is a particularly promising signal. Beyond simply launching an “innovation lab” or investing untold sums in established startups, Goldman Sachs is prioritizing an innovation agenda over short-term growth.

Industry 12

Industry Short-term Planning Long-term 12

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. Stemberg turned to Basil Anderson, who had tackled similar challenges as CFO of Campbell Soup and Scott Paper. Here’s what we learned.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 26, 2014

The phenomenon of fast-track CEO succession appears to be most prominent in the retail, technology, media, and telecommunications sectors—all of which are particularly affected by disruptive business models and new competitors. Through this effort, we have observed certain characteristics of this emerging trend.

CEO 12

CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. The success of platform companies like Airbnb, Amazon, and Netflix has led to envy bordering on despair for their competitors.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

APRIL 5, 2013

My colleague, Linda Deeken, and I did some analysis of the top 75 Food & Beverage categories sold in classic retail channels that Nielsen measures for a 4 year period from 2007-2011. Ask your CFO if greater than 50% of their profit objective is a combination of population growth, raising prices (without real innovation), or cost cutting.

Price 8

Price Franchising Marketing CFO 8

Harvard Business Review

NOVEMBER 30, 2018

Both of those leaders are now CEOs — one of a $10 billion retail chain and another of a specialty eyewear company. If you want to be a chief financial officer (CFO), identify five CFOs who you admire or who are well regarded in your industry. Identify experts inside and outside your company.

Career 8

Career Chief Financial Officer Supply Chain Chief Information Officer 8

Harvard Business Review

SEPTEMBER 9, 2014

We’ve spent an awful lot of money on technology, but I still see people working in the old way,” complained the CFO of a large hospitality company. Many retailers, for instance, have had to align their online and in-store sales incentives to avoid channel conflicts. Why does this happen?

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

SEPTEMBER 22, 2011

Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan. Your CFO and finance team can take a leadership role here. More and more companies are tying incentive pay to customer metrics. A clear link to financial and strategic outcomes.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MAY 14, 2015

McDonald’s is the world’s largest fast-food chain: It has 36,200 retail outlets in 119 countries, 6,700 of which are owned by the corporation; the rest are run as franchises. In the United States, where there are about 12,500 McDonald’s restaurants with 840,000 employees, the corporation owns 1,500 stores that employ 90,000.

Price 8

Price Franchising Short-term CFO 8

Harvard Business Review

OCTOBER 11, 2013

Half a dozen companies worldwide are licensed to manufacture the machines and pods and sell them to retailers and distributors, paying royalties to Terranola on each sale. Densmor, Terranola’s CFO, saw those words on Twitter about one minute after Hughes had uttered them. As CFO, A.J. I know the investors will come around.”

Case Study 8

Case Study CFO Hedge PR 8

Harvard Business Review

MARCH 18, 2011

Prior to his academic career, he had been in the corporate world, holding a CFO position at a retailing and manufacturing company and working as the vice president and manager of the commercial lending division of a large bank.

P&L 18

P&L Committee Career Case Study 18

Harvard Business Review

OCTOBER 26, 2016

Tasked with rethinking the bank’s retail approach, she’d rejected the traditional path of expanding the branches. The next day, back in Istanbul, Sena met with Ahmet Ozan, the company’s CFO. And as long as he’s still executing on your decisions, there’s no problem.” ” The Risks of Not Acting.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

OCTOBER 31, 2011

Back at the office, Stan stopped by to see his CFO, Carl Amirault. consumer protection advocates had attacked the rent-to-own industry, claiming its total price — often 60% to 90% higher than traditional retailers — amounted to predatory financing of sales and caused undue hardship for customers. in big white letters.

Case Study 10

Case Study Marketing Real Estate Strategy 10

Harvard Business Review

MAY 8, 2015

The plan was to go public next year, and Jake and his CFO had been trying to cut costs, but they had mostly spared the IT group. ‘Twelve percent of customers say they would stop shopping at a retailer that had a security breach; about 36% say they would be less frequent patrons. Some of that was true. Carly pulled out her phone.

Case Study 8

Case Study Crisis IPO CIO 8

Harvard Business Review

MARCH 7, 2011

People who have earned these belts drive projects with clear financial targets set at the top organization, with progress monitored by the CFO. Shell Oil's downstream (refining and retail) businesses have rolled out a global implementation of enterprise software SAP with standard global processes (as the missionaries of BPM would preach).

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

JUNE 26, 2015

It was a challenging time: sales were falling; morale was low; and retailers threatened to cut shelf space. The excercise helped him realize that he needed to let a significant number of them go, including the CFO — we’ll call him Michael. Case Study #2: Act decisively and deliver the news in a straightforward manner.

How To 8

How To Case Study Reference Letter 8