Champy Company Leadership Operations 
Harvard Business Review
MARCH 3, 2011
Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Most hospitals already operate on the edge of profitability. Jim Champy is a consultant and author.
Harvard Business Review
JANUARY 7, 2011
Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Making sure the company's key processes are delivering competitive advantage , or if not, that the right fixes are on the way.
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