Harvard Business Review
MARCH 3, 2011
Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. What we describe as a "health care system" is no system at all. Jim Champy is a consultant and author.
Harvard Business Review
JANUARY 7, 2011
Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Nobody was left to care about process performance after the system went live. Why do you think so few companies have process owners?
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