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Radically Rethinking Health Care Delivery

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Most hospitals already operate on the edge of profitability. Jim Champy is a consultant and author.

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Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. These companies kept top-management attention on critical processes and KPIs. And they succeeded wildly. from 2004 to 2007.

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