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Radically Rethinking Health Care Delivery

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Today, I believe more than ever that only the radical redesign of health care's clinical and administrative processes will deliver lower costs and improved safety.

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Where Have All the Process Owners Gone?

Harvard Business Review

They don't necessarily improve processes that cross functions — and processes must often be redesigned this way to improve the customer experience. Yet I see few organizations that have process owners. The process owners are supposed to be highly placed, respected, and connected to make things happen.

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