Harvard Business Review

JULY 22, 2014

With data analytics as the driver and automation as the goal, marketing departments are scrambling to pull in skills that would have lived purely in IT and in the quant labs of financial service firms. And expecting marketers to operate as a shadow IT department is both expensive and presents significant data-governance and operational risks.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

SEPTEMBER 17, 2012

What resources do you have to get something fixed?" —Chief Operating Officer. Because every major purchase involves executive level approval at some point, a salesperson's goal is to connect with a busy executive and conduct a meaningful face-to-face meeting. Who are your proven big-time customers?

Chief Financial Officer 16

Chief Financial Officer Chief Operating Officer Chief Executive Officer Supply Chain 16

Harvard Business Review

JUNE 19, 2013

Protecting a company''s critical information is a value proposition. Trade secrets, confidential business plans, and operational security depend on it. Losing that kind of information can mean a plunge in stock price and market share. So who''s responsible for information security in your company? But security?

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

AUGUST 29, 2013

Forty-five percent of marketing executives say they would prefer to enable marketing employees to operate data and content without IT intervention. For their part, IT executives believe marketers make promises they can''t keep and do not provide them with adequate information on business requirements.

CIO 8

CIO Chief Information Officer Marketing Technology 8

Harvard Business Review

FEBRUARY 18, 2011

Believe me, this skill comes in handy in the chief information officer's line of work: CIOs often have to tell CEOs that the large portfolios of legacy applications driving corporate operations are bound to fail sooner or later and need to be replaced. Have a specific plan for getting to the goal.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

MAY 16, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. A sense of urgency can help leaders reach goals. The situation was dire. So did we succeed?

Politics 10

Politics Chief Information Officer Tourism Environment 10

Harvard Business Review

AUGUST 25, 2016

The trick is to deliver the end goal of customer-focused decisions by delivering not insights on customers but customer key performance indicators at the product level — because those are the true deciding factors for assortment.

Retail 8

Retail Banking Chief Information Officer Report 8

Harvard Business Review

MARCH 18, 2014

One consultant described the search for a chief information officer in these terms: “Whereas technical expertise was previously paramount, these competencies [being sought today] are more about leadership skills than technical ones.”

Skills 9

Skills Consultative Ethics Chief Information Officer 9

Harvard Business Review

NOVEMBER 2, 2018

Digital startups had begun producing virtual products that ZF did not know how to compete against, and engineers in logistics, operations, and other functions were finding that their traditional approaches couldn’t handle the complex issues they faced. ZF, a global automotive supplier based in Germany, was no exception.

Company 9

Company Automotive Project Chief Information Officer 9

Harvard Business Review

DECEMBER 14, 2015

As the chief information officer of a large academic medical center, I oversee four petabytes of data. The idea was presented to BIDMC’s senior-management operating council and then to the Board’s IT oversight committee. Is that “big data”?

Health Care 8

Health Care Chief Information Officer Committee Early Adopters 8