The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
Early indications, like expanded investments in IT and the addition of the CIO to the executive committee show promise. Southwest remains our preferred airline. We expect they will learn from this lesson. With these changes and a continued pursuit of servant leadership, hopefully this holiday season there will be no new technology debacles.
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