Skip Prichard

JANUARY 14, 2020

This is a guest post by customer service turnaround expert, Micah Solomon. Micah is the author of Ignore Your Customers (And They’ll Go Away). Outstanding Customer Service Cultures. Company culture is a hot topic of business discussion, dilating a lot of pupils and inducing heavy breathing in the board room.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Tanveer Naseer

DECEMBER 20, 2016

The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your staff to deliver great customer service should be a continuous process.

Performance Review 100

Performance Review Review Loyalty Customer Loyalty 100

HR Digest

AUGUST 11, 2023

They are the moral compass of the company, responsible for upholding ethical standards and ensuring fairness, justice, and respect throughout all HR processes. Comprehensive Ethics Training: Empowerment Through Knowledge Ethics training should be an ongoing process, integrated into the fabric of the organization.

Human Resources 98

Human Resources Ethics Resources Management 98

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

MAY 23, 2016

And the interesting part is, many companies have multiple locations where the products are the same, but the service is not recognizable from place to place – one may be fantastic, while the other may be pathetic. What is your company like? Have weekly internal positive attitude training. All this, and a touch of rudeness.

Company 51

Company Advertising Merchandising Retail 51

Brigette Hyacinth

NOVEMBER 20, 2020

A high level of trust between managers and employees defines the best workplaces and drives overall company performance. When you empower employees, you promote vested interest in the company. Engaged employees drive higher customer satisfaction and boost the bottom line. How can you empower others?

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

CEO Blog

MARCH 22, 2012

Brand to a company is like reputation is to a person. I read Laurence Vincent's book - Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. I love Branding. Like reputation - it can be invaluable and like reputation, it can be easily destroyed. Reputation requires consistency.

Brand 162

Brand Franchising Customer Loyalty Reputation 162

HR Digest

OCTOBER 13, 2023

Choose sales compensation systems that suit your company. Compensation systems can be based on metrics your company prioritizes as well as a consideration of what is feasible for your company. Identify Company Goals Good sales compensation plans are based on a clear goal and identifiable performance measures.

Planning 52

Planning Incentives Market Penetration System 52

Skip Prichard

OCTOBER 20, 2020

Above this minimum, the company can sustain growth. My writing, speaking, training, and consulting are all focused on helping business people get and stay profitable as well as build wealth. .” 3 Reasons Profitable Companies Go Broke. Why do profitable companies go broke? ” -Ruth King. ” -Ruth King.

Loyalty 131

Loyalty Long-term Bottom-up Proposal 131

Chart Your Course

OCTOBER 2, 2012

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” People don’t quit their company, they quit their managers.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

Strategy Driven

APRIL 2, 2012

There are no two companies that train alike. From my personal observation over the past five years, training (especially sales training) is in decline. Training budgets follow the economy and corporate profits. I wince at the word training, because I have always associated it with lions and elephants.

Education 50

Education Training ROI Loyalty 50

Lead Change Blog

FEBRUARY 4, 2020

Joel summarizes: “Gary had been with his media company for a little less than a year. Erik summarizes: “This article looks at four consistent areas of successful culture change, which includes the importance of having a CEO as the ultimate culture champion, and leadership training to embrace any new values introduced.”

Leadership Development 268

Leadership Development Development Leadership Simon 268

The Horizons Tracker

AUGUST 18, 2019

This jagged pursuit of happiness is what inspired global education company Education First to make the unusual step of buying a pro cycling team in 2018. So strongly did the company believe in the power of cycling to transform their business however, that they bought the team rather than simply sponsor it.

Customer Loyalty 73

Customer Loyalty Education Loyalty ROI 73

Women on Business

DECEMBER 8, 2010

Be your customer’s elf…the only company believed to be able to do the job right and on time—the one they can’t do without and wouldn’t think about seeking out an alternative. How would your customers feel if your company let them down? Much of developing the loyalty factor comes from inside your business.

Brand 237

Brand Press Release Discount Loyalty 237

Women on Business

DECEMBER 2, 2010

If Buddy was originally trained to be a toymaker, how well did he compete against the other elves? What is your company most skilled in providing your customers? How often does your company go the extra mile? Do you make it easy for your customer to do business with you? Spreading Christmas spirit, that’s what!

Brand 215

Brand Press Release Discount Customer Loyalty 215

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Good companies would refund my money if I complained. I never have had a company refund my money without being prompted. Take this lesson to heart – and take it to your customers.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Chart Your Course

AUGUST 14, 2012

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” People don’t quit their company, they quit their managers. No excuses.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

AUGUST 14, 2013

The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. And the Internet, with its social media reach, has empowered customers with strong influence over other customers and the reputation of companies.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Brigette Hyacinth

JUNE 3, 2019

A high level of trust between managers and employees defines the best workplaces and drives overall company performance. When you empower employees, you promote vested interest in the company. Engaged employees drive higher customer satisfaction and boost the bottom line. How can you empower others?

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Strategy Driven

JUNE 2, 2014

Customer loyalty. Value offered by the salesperson vs. value perceived by the customer. Ask yourself: What am I doing to TRANSFER my value message so the customer receives it AND believes it to be valuable? Reputation of the product, the company, AND the salesperson. HINT: The customer is Googling you as well.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. Do you understand it’s ALL about customer loyalty (not customer satisfaction)? MAJOR CLUE: Keep in mind that no company ever CUT their way to success. OR MAKE THEM SALESPEOPLE, and have them contribute to the effort. How ready are you?

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

APRIL 9, 2012

Your customers and prospective customers are posting on Facebook whether you have the balls to have presence there or not. And I am not just talking to companies – I am talking to YOU – the individual. HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I have found poor service is a reflection of the company and its leaders, not just the person who delivered it. Yell at the person who trained them.” They’re doing what they were trained to do, and say what they were trained to say.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

JUNE 9, 2014

Here’s what to train and teach your salespeople : Teach why people buy rather than how to sell. Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Not just your company and your products – you personally.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. why is everyone smiling? why is everyone smiling?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Strategy Driven

MARCH 11, 2013

Positive attitude must be the first part of any training program, or the rest of training will fall on deaf ears – or worse – existing negative attitudes. It’s not how you feel about the customer, it’s not how do you feel about the circumstance. HR REALITY: Train me about me. Positive attitude is not what happens to you.

How To 50

How To Short-term Customer Loyalty Training 50

Strategy Driven

MAY 2, 2016

Belief system failing in company – you’ve lost faith in the company’s ability to perform. Poor training – you aren’t getting adequately prepared to sell. That’s a training, sales skills and intensity issue. Don’t just confirm the reason in your mind, go deeper to discover the “reason behind the reason.”.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

MAY 5, 2014

How the company and leader supports the salesperson and his or her sales effort is another part – the MAJOR part. The tools, the training, and the encouragement to achieve will determine the salesperson’s ultimate belief, effort, and outcome. Impeccable company, product, and service reputation. The key word is ‘part.’

Planning 52

Planning Belief Systems Customer Loyalty Reputation 52

Strategy Driven

MARCH 10, 2014

In many instances, companies did go from good to great – or at least from good to very good. The key is these companies sought improvement. ’ Most companies and their people are not. Many companies try to maximize profit by cutting costs, or worse, cutting quality, or way worse, cutting service offerings.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

JUNE 27, 2016

How long have you been with the company?” How long has your company been in business?” Specific positive questions about the company. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. is asking about you as a salesperson.

Price 51

Price Customer Loyalty Seminar Cost 51

Strategy Driven

OCTOBER 14, 2013

We were trained to greet and treat customers in a different way,” said one of the agents. You know – smile, chat, be friendly, thank customers as you look them in the eye, and not use certain unfriendly words and phrases like ‘policy’ and ‘all set.’”. They don’t just train front-line employees, they train all employees.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

OCTOBER 5, 2015

When someone gives you a referral, it means they are willing to risk their relationship with the referred person or company. The company, the product, the service, And you, must be ‘best,’ and ‘there when needed.’ ’ 3 The customer considers you an expert in your field. 2 Be reliable.

Reference 50

Reference Customer Loyalty Definition Seminar 50

Strategy Driven

JANUARY 19, 2015

If your system works it means you have a very small sales force, or that your system has been in place for so long that it’s refined to favor the customer, not the company. FIRST FAILURE: The sales system is all about the company that prepared it. It’s not relevant to the salesperson or not engaging enough to the customer.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

FEBRUARY 22, 2016

Do you love your company? Do you love your customers? If you’re going to leave a job for another job, why don’t you set the company record for most sales before you walk out the door? Belief in company, belief in product, belief in service and belief in self. Do you love sales? Do you love what you do? About the Author.

Long-term 50

Long-term Charisma Customer Loyalty Short-term 50

Strategy Driven

APRIL 25, 2016

Don’t feel the company is supporting you as a salesperson? Company going back on their word about paying or deal structure? Just lost their best customer to the competition? It’s interesting to note that more than 74% of people who quit their job do so because of bad boss or bad company policies. Don’t like their boss?

Customer Loyalty 50

Customer Loyalty Motivation Seminar Self-aware 50