Harvard Business Review

MARCH 28, 2014

As a result, both traditional circuit-switched telephone companies and over-the-air television broadcasters have seen their value propositions deteriorate, in Hemingway’s great phrase, gradually, then suddenly. It’s a perfect example of the phenomenon that Paul Nunes and I refer to as Big Bang Disruption. Perhaps as few as 20% of U.S.

Technology 8

Technology Information Technology Wireless Proposal 8

Harvard Business Review

JUNE 26, 2013

Cyber attacks, once primarily directed against networks to steal confidential information and wreak virtual havoc, have begun to expand and are now directly affecting the physical world. These technologies also isolate different parts of the system from one another in the event of a security breach. Encourage a skeptical culture.

Engineering 8

Engineering Software Information Technology Wireless 8

Harvard Business Review

AUGUST 10, 2012

With the focus properly on the amazing athletics, I doubt that many viewers paused to wonder how that feat of information technology was possible. The fact is, London 2012 is the largest and most sophisticated sports information technology (IT) project of all time.

Committee 14

Committee Project Information Technology Audience 14

Harvard Business Review

JANUARY 3, 2013

However, although their members can rent the (more urbane and green) Zipcar fleet by the hour and pick up their vehicle at a local parking space using a smartphone app, this is still a dedicated fleet, still inventory that the company has to acquire, manage and monetize. One of my favorite classroom examples is GirlMeetsDress.)

Disaggregation 9

Disaggregation Hammer Mass Marketing Gordon 9

Harvard Business Review

JANUARY 31, 2013

The new era will give manufacturing companies an opportunity to help their host economies in all of those areas; it will create high-skill jobs, particularly in design, big data, and other service roles, but not masses of production-line positions. McKinsey has identified more than 20 distinct submarkets in China, for example.

Globalization 9

Globalization Supply Chain Pharmaceuticals McKinsey 9

Harvard Business Review

JULY 22, 2014

There’s no need for highly-specialized, hospital-based care teams, for example, to waste their time on what is often considered basic community treatment—for which hospitals charge twice or three times as much. But for an entrepreneurial company such as Beyond Lucid, it’s delicious, low-hanging fruit. How can you not like those odds?

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

MAY 8, 2013

Companies need to make sure experimentation is included in their "data toolkits," learn when to use it, and develop the skills to conduct effective experiments. Let''s consider a recent example: Boeing''s lithium ion batteries for the Dreamliner 787. Many Information Age companies, such as Google , already get this message.

Sample 8

Sample Information Technology Industry Sharpe 8

Harvard Business Review

DECEMBER 9, 2013

Management education today is largely about educating for judgment —developing future leaders’ pattern-matching abilities, usually via exposure to a lot of case studies and other examples, so that they’ll be able to confidently navigate the business landscape. How a Bathtub-Shaped Graph Helped a Company Avoid Disaster.

Information Technology 12

Information Technology Analysis Software Guidelines 12

Harvard Business Review

DECEMBER 17, 2014

The company’s networks have been corrupted and its most intimate correspondence exposed. In the wake of Snowden, Target, Ukraine, JP Morgan, and now Sony, every serious company and government agency in the world understands the threats that inside jobs and external cyber-attacks impose. That’s why broken networks abound.

Film 9

Film Information Technology Globalization Banking 9

Harvard Business Review

MAY 20, 2016

That’s where data provocateurs come in — individuals who get their teams, departments, and companies to address data proactively. More people need to step into these roles, and companies need to remove barriers that prevent them from doing so. For example, take Kim Russo, head of marketing at TeleTech Services.

Quality 10

Quality Resistance Learning-by-Doing Finance 10

Harvard Business Review

MARCH 26, 2012

In other words, the advantages of size gave some companies a bit of safe harbor. Where most managers are forced to spend their days figuring out the next best iteration on their products or services, a handful of companies have been able to exploit scale instead of vision in their pursuit of profit. Consider Porter's value chain.

Porter 12

Porter Competitive Advantage Safe Harbor Efficiency 12

Harvard Business Review

JULY 14, 2014

What affects the power that person wields in the company, and his or her ability to have a positive impact on its fortunes? We find that companies having CMOs do not, as a class, outperform companies that lack the position. We conclude that CEOs appoint CMOs when they recognize the centrality of these to strategy formulation.

Power 8

Power PR Marketing Public Relations 8

Harvard Business Review

OCTOBER 28, 2014

is one of many examples of what some now call internet time or a flat world and believe is somehow specific to 21 st -century information technologies and global markets. The more things change, the more they change – but the fact of change is perennial.

Strategy 8

Strategy Competitive Advantage Marketing Information Technology 8

Harvard Business Review

FEBRUARY 17, 2016

While consumers are free to pick and choose the technology they will buy, the information they will access, and the degree to which they will network and with whom, managers and employees within companies are more constrained by the processes, structures, functions, systems, and technology the company invests in and deploys over time.

Technology 8

Technology CIO Maturity Information 8

Harvard Business Review

JANUARY 31, 2011

The world is full of examples: "At IBM , we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We use this idea to foster change in social institutions and thinking.". Michael Phelps.

Mission Statement 16

Mission Statement Public Relations Commitment Committee 16

Harvard Business Review

AUGUST 9, 2012

But as early as 1990, the Conference Board cautioned that half the companies that had purchased such systems regretted going down the path they did. For example, salespeople can gain insight into which customer to target, which offers maximize value for each customer, or how to spend time to drive success.

CRM 14

CRM Micromanagement Technology Maturity 14

Harvard Business Review

APRIL 2, 2011

In contrast, many other parts of the world experienced significant economic hardship, either from the aftermath of the war (for example, in Russia and East Germany) or from the policies of the then-leaders (for example, in Brazil, China, and India). A white paper based on this research is available on my website.

Education 14

Education Compliance White Paper Politics 14

Harvard Business Review

OCTOBER 24, 2014

I have had a front row seat as companies have struggled to enter the emerging world of the Internet of Things — first, 10 years ago as a vice president at Ambient Devices , an MIT Media Lab spinoff that was a pioneer in commercializing IoT devices, and then as a consultant. Building an IoT offering requires design thinking from the get-go.

Productivity 8

Productivity Products Company Contract Manufacturing 8

Harvard Business Review

SEPTEMBER 25, 2014

Such knowledge does not come easily, but the increasing density of digital information, deeper automated connections across companies, and increased storage and computing power create new options for enterprise leaders. In this example, information that was critical to the customer came from outside its walls.

Company 8

Company Intangible Assets Information Self-aware 8

Harvard Business Review

JANUARY 6, 2016

Over the past 20 years, information technology and digital channels have changed the way consumers shop for products ranging from cars to homes to electronics. Those forces are dramatically changing the way B2B companies and their customers approach buying and selling, too. Here are examples from several industries.

B2B 8

B2B Information Information Technology CRM 8

Harvard Business Review

OCTOBER 1, 2014

Machine learning, pattern recognition, and other predictive analytics tools can constitute a source of competitive advantage for those companies that adopt them early on; but like any new capability, there is an enormous gulf between awareness, intent and early engagement, and achieving significant business impact.

Competitive Advantage 11

Competitive Advantage Insurance Short-term Analysis 11

Harvard Business Review

JUNE 24, 2015

Managers and other business leaders face a dilemma: with increasingly diverse environments to manage and rising stakes to get it right, how do they identify the most effective approach to business strategy and marshal the right thinking and behaviors to conceive and execute it, supported by the appropriate frameworks and tools?

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

AUGUST 7, 2017

Many companies begin an internet of things (IoT) journey with great expectations, only to end up with disappointing business results. Accordingly, IoT is driving a shift in business structures from a one-company-does-it-all model to a let’s-work-together approach. Sponsored by DXC Technology. Insight Center.

Succession 8

Succession ROI Technology Operations 8

Harvard Business Review

AUGUST 14, 2012

A few weeks ago I was asked to prepare a workshop for a telecom company that wants to invest more in customer intelligence. No organization can pursue all of them at once (and this company didn't want its workshop to last a week), so the challenge is to narrow down the options fast. Turn Your Company Into a Customer Platform.

Objective 12

Objective Attrition Workshop Retail 12

Harvard Business Review

MARCH 6, 2017

To keep transaction costs and the costs of carrying each product line down, large companies generally only buy from companies that can service a substantial percentage of their customers. For example, imagine the overhead involved in renting temporary furnishings for a house.

Supply Chain 13

Supply Chain Decentralization Banking Technology 13

Harvard Business Review

MARCH 8, 2011

For example, Sproxil has found pharmaceutical buyers for its anti-drug counterfeiting service. Ensuring brand protection for the pharmaceutical company creates a business. However, the real power of mHealth is in supporting integrated health systems involving multiple public and private parties offering diverse services and products.

Wireless 15

Wireless Health Care Pharmaceuticals Business Model 15

Harvard Business Review

MAY 4, 2017

It allows companies to hire foreign workers for specialized jobs that can be challenging to fill. The order is the latest development in a long-running debate over how companies use the H-1B program and how it affects American workers. workers who hold the “dual intent” visa can apply for a green card.

Outsourcing 9

Outsourcing Engineering Skills Information Technology 9

Harvard Business Review

JANUARY 9, 2014

A great example of this on the ground in Mountain View where I live today is Google. The information technology industry feeds off it because information technologies can so easily be aimed at satisfying individual needs. One example from the ‘60s that I think is pretty telling is all the road trips.

Information Technology 11

Information Technology Bureaucracy Technology Open-book 11

Harvard Business Review

DECEMBER 3, 2013

As forms of online learning and screening get more sophisticated, adding more elements of participation and linking more explicitly to career gatekeepers, will we be plugging leaks in the diversity pipeline—or adding more? Other predictors are so troubling that companies don’t use them despite their power. An HBR Insight Center.

Talent Management 8

Talent Management Class Information Technology Objective 8