Chart Your Course

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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Speed Versus Quality. Rewards programs are by far one of the most effective retention strategies.

Quality 182
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The Culture of Business: How a Great Culture Can Grow Your Company

Chart Your Course

A company is a culture. As a leader or owner of a company, you help create that culture. So how have these companies fared so well in creating a culture that promotes hard work, an emotional bond with co-workers and product, as well as new and innovative ideas? Be honest about the company’s goals, services and jobs.

Company 100
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Interstate Battery Company: God, Car Batteries, Race Cars and the Family

Chart Your Course

Interstate Battery Company. Founded in 1952 on three traditional values–offer the best-quality product, provide impeccable service, and treat the customer with respect– Interstate Batteries is a $500 million, privately held corporation with more than 5,000 products. God, Car Batteries, Race Cars and the Family.

Company 195
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Time Is Money: Top Tech Tools to Increase Company Productivity

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Only 52 percent of companies spend their time in a way that aligns with their strategic goals, according to a McKinsey survey of 1,500 executives from businesses of all sizes around the world. Some executives lost time by wasting too many hours online. Others got distracted by meetings, motivating their staff, or handling chronic emergencies.

Tools 133
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Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

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When a business shortchanges their labor or quality – its products, services, or level of customer service can suffer. This means planning for training and setting realistic goals so employees can do their jobs and produce the best results for the company. Managers need leadership training that equips them to succeed.

Cost 206
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La Rosa’s Pizzeria: Putting People First

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However, one company clearly stands out above the others. La Rosa’s Pizza Company is a national chain of 53 outlets consisting of 3000 employees with over $100 million in sales each year. La Rosa practices the art of leadership and takes the science of quality management to its highest form.

Quality 170
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Here’s How to Empower Your Employees

Chart Your Course

Employee Empowerment Smart business managers know they cannot have a successful company without the support of their staff. Common in smaller companies, entrepreneurships and nonprofits, the inability of founding members of management to let go of the reigns can limit the progress of the company. Listen to Elsa …and let it go.

How To 100