QAspire

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. The basis criteria might only keep the customers satisfied but not delighted. Don’t Kill It!

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How to Build Trust: The Trust Triangle

QAspire

They communicated stringent quality checks, revamped packaging and engaged in open dialogue on food safety. Their proactive approach, succint communication and demonstrated commitment to quality enabled Maggi to regain consumer confidence and its status as a beloved household brand in India. Trust is the currency of leadership.

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Quality & Improvement: From “Experience” to “Advocacy”

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Quality & Improvement: From “Experience” to “Advocacy” Consider the following scenario: You go to a new restaurant for the first time. You evaluate quality of food and quality of service. You recommend their food, service, ambience and overall quality.

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Quality and Quantity – The Conversation Continues

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Quality and Quantity – The Conversation Continues On 8th Jan, 2010, I wrote a post on Quality and Quantity – Compliance and Excellence. The gist of my post was: Quality is to first ask “Why are we doing it?” Quality is to first seek the purpose. Keep reading!

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Leadership: Assessing Organizational Health

QAspire

Leadership in a business context is challenging because its effectiveness depends not just on a leader’s key traits but also on organizational decision making, competitive forces and constantly changing external situation. Leadership and Change: Build These Three Muscles. Leadership: Start With Trust.

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Leadership Development Carnival: June 2014 Edition

QAspire

Welcome to the June 02nd 2014 Carnival of Leadership Development. I am thankful to carnival leader Dan McCarthy for allowing me to host this event - a wonderful collection of very practical insights on Leadership Development. Dr. Anne Perschel from Germane Insights shares “ The Secret Ingredient of Great Leadership ”.

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On Being a Heart-Centered Leader

QAspire

While most organizations are good at framing strategies, execution of these strategies depend largely on softer aspects like culture, alignment, communication, learning and overall mindset of leadership. We need more heart in leadership. But what exactly is heart-centered leadership? Susan Steinbrecher. Susan Steinbrecher.

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