QAspire Blog: Practical Insights on Quality, Management.
QAspire
AUGUST 10, 2010
Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. The basis criteria might only keep the customers satisfied but not delighted. Don’t Kill It!
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