Terry Starbucker

JULY 19, 2015

Note: This is the 4rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership”. . It was a marker I could meaningfully connect to a higher purpose of employee happiness -one of the key principles of More Human Leadership. Failing the Supermarket Test. Making the Connection.

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Terry Starbucker

AUGUST 11, 2013

Strong beliefs get translated to high emotion in our world, because “real-ness” is a quality that makes more human leadership so effective. I ended up taking more chances, and embracing more risk, in working hard to achieve that success trifecta – a successful company, a happy team, and a fulfilled leader.

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Terry Starbucker

JANUARY 25, 2015

Are you ready for your leadership moment of truth? It happened to me 6 years ago at the cable TV company I worked for, when our entire network suddenly went down. The post Are You Ready For Your Leadership Moment Of Truth? Leadership' I’ll give you another, more recent example. Trust me on this one.

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Terry Starbucker

AUGUST 2, 2015

These posts go to the core of my principles of More Human leadership, as well as take a peek into my heart and soul. He was also a lifetime student of leadership and personal development, creating what he called the “ Pyramid of Success “. Leadership – what’s love got to do with it? Just ask John Wooden. Love always.).

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Terry Starbucker

JULY 27, 2014

Now let’s look at the other side – “Done right” Here, it’s all about quality. Impeccable quality. Uncompromising quality. By doing so we came up with a mantra that became a rally cry: We will not sacrifice quality on the altar of expediency. Leadership'

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Terry Starbucker

SEPTEMBER 20, 2015

So much so, that last year I started to write nearly as much about them as I did about my first love, leadership. What was it about these people that could have possibly pulled me away from my true north, my quest to find the best of More Human leadership? Take care of your teammates. It may cost more, but it pays off.

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Terry Starbucker

JUNE 5, 2014

It’s always interesting to me when I read an article about a company whose fortunes had taken a turn for the worse, because invariably the leader will talk about going “back to the basics” How many times have you seen that one? Quality and Service. Leadership' It IS basic.

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Terry Starbucker

JULY 5, 2015

Note: This is the 3rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership” The first installment is here , and the second here. . It is a key step towards building the culture of accountability that is the heart of More Human leadership. ” – Robert Orben.

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Terry Starbucker

JULY 6, 2014

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. The answer, as this leadership short story shows, is to think green. Lead well! Leadership'

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Terry Starbucker

FEBRUARY 9, 2014

How a sharp focus on rigor, discipline and quality plays right into basic human nature. Leadership More Human Podcast' The More Human way that Menlo works with clients to build joyful relationships. Rich’s definition of a leader, and the value of vulnerability and humility. The business value of getting things done.

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Terry Starbucker

DECEMBER 18, 2016

Read one of my favorite posts, The Leadership Checklist: 10 Things To Do Right Now To Make It A Great Year. Talk about the rewards of success – not only for the company, but for THEM. The “greased wheel” of superior quality and service. First, let’s do the preparation. The benefits of happy customers.

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Terry Starbucker

FEBRUARY 7, 2016

Can a company really “measure its heart”? In my quest for those measurements, I’ve found 3 in particular that not only provide insights as to overall company health, but also put a “virtual stethoscope” over its heart. The first is the customer Net Promoter Score. Where does the heart come in here?

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Terry Starbucker

DECEMBER 26, 2011

Talk about the rewards of success – not only for the company, but for THEM. The “greased wheel” of superior quality and service. It’s about creating a keen sense of urgency and excitement, and it just can’t be done with a memo, or an e-mail, or even a video conference. The benefits of happy customers.

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Terry Starbucker

SEPTEMBER 14, 2014

Even for something as inherently “unmathmatical” as great leadership of an awesome team. The kind of math I’m talking about deals with human qualities and traits. Take a look at what I call the “Leadership Equation”: The first part of the equation summarizes the qualities needed in every single employee.

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Terry Starbucker

OCTOBER 7, 2012

I’ve been thinking a lot about legacy lately, and how certain leaders are able to leave an exceptional imprint on a business – an imprint that fuels and inspires all who subsequently step in their shoes, or into other leadership roles. He lit up a room just by walking in it, because he wore all those qualities right on his sleeve.

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Terry Starbucker

APRIL 3, 2016

In 2007, while SVP of Operations for Bresnan Communications, a cable TV company with 300,000 customers in 4 Rocky Mountain states, I was searching for a solution to a problem that had been eluding me for many years – a simple way to connect the 1,100 employees I was responsible for around a higher cause that went beyond profit. Doin’ fine”.

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Terry Starbucker

NOVEMBER 29, 2009

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leadership – What’s Love Got To Do With it? What’s love got to do with leadership? Thank you for highlighting such a great example of loving leadership. This one is for BB. Love always.)

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Terry Starbucker

JANUARY 15, 2012

Employee Net Promoter Score (that is, would your own employees recommend your company as an employer to their friends and relatives?). Process Error Rate (or Fault Rate – there should be a way to measure each time a customer reports a problem). Operating Margin. Employee Turnover Rate.

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Terry Starbucker

MAY 16, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Path To Business Greatness: 5 Steps To Bridging The Divide Between Owners & Employees by Starbucker on May 16, 2010 It’s the biggest divide any company has – the one between its owners and employees. Thanks for the post.

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Terry Starbucker

SEPTEMBER 2, 2012

Remember, it’s about the people you lead. It’s the realization that every single role in a company or organization is important to the mission of that company or organization. VALUE the work and the quality of the work appropriately. RESPECT the work. No matter what it is.

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Terry Starbucker

DECEMBER 2, 2010

We’ve each taken on the topic of influence in leadership and are exchanging blog posts. An edgy marketing campaign might be what’s needed to jump start the brand but it might be too big of a leap for a conservative company. Leadership is as much about learning as it is about leading – and specifically learning other perspectives.

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Terry Starbucker

APRIL 25, 2010

However, to truly move the quality of the service being delivered into the realm of “difference making&# , we must talk often about the human side of the equation, and the real benefits that accrue, to the company, and most importantly, to the individual. Go that extra mile and give your customers the best possible service.

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Terry Starbucker

AUGUST 1, 2010

All that math training I got in high school finally paid off, because the mental image that flashed in my head was an equation of sorts: The first part of the equation summarized the qualities needed in every single employee. “Pr&# is Pride. “ Fc&# is Focus. And that’s how you can do it too, with no magic required.

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Terry Starbucker

DECEMBER 27, 2009

In fact, I think that the quality of the customer service probably influences the decision of WHERE I buy something more than anything else. Its probably unrealistic that an owner/founder of a company will find an employee, much less several, that is as committed as he. Thanks again for sharing. Its not their business, not their idea.

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Terry Starbucker

MARCH 28, 2010

Tweet This Post Tagged as: Leadership , professional skepticism { 12 comments… read them below or add one } John Richardson March 29, 2010 at 7:06 am As my old boss used to say… trust and then verify. The professor stressed the importance of remaining skeptical while performing an audit in order to ensure quality.

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