Leading Blog

APRIL 12, 2021

As opposed to: Until recently, the greatest competitive advantage went to companies that controlled distribution channels, had hard assets on the largest scale, or had established brands or patents. In other words, it’s more about what a company does than what it has. The customer is not the retailer but the end-user.

Charan 272

Charan Competitive Advantage Core Competence Learning-by-Doing 272

The Horizons Tracker

MAY 28, 2020

Sadly there have been all too many stories of companies that have responded poorly during this most challenging of times, disabusing the faith employees have in them. Those still working on site are often arguably under even greater strain, whether those in our hospitals and health systems, or those in our food and retail supply chains.

Hamel 115

Hamel Leadership Supply Chain Tourism 115

Chartered Management Institute

AUGUST 1, 2023

We are proposing one approach that can deliver a skills and training system that addresses more skills mismatches without losing the rigour and quality that are essential to firm-level performance, regional economic growth, national productivity and return on investment for all.

Productivity 52

Productivity Products Short-term Proposal 52

Chartered Management Institute

AUGUST 1, 2023

We are proposing one approach that can deliver a skills and training system that addresses more skills mismatches without losing the rigour and quality that are essential to firm-level performance, regional economic growth, national productivity and return on investment for all.

Productivity 52

Productivity Products Short-term Proposal 52

Chart Your Course

AUGUST 22, 2014

Only 52 percent of companies spend their time in a way that aligns with their strategic goals, according to a McKinsey survey of 1,500 executives from businesses of all sizes around the world. Some executives lost time by wasting too many hours online. Others got distracted by meetings, motivating their staff, or handling chronic emergencies.

Tools 133

Tools Productivity Products Company 133

Lead Change Blog

FEBRUARY 26, 2019

Tom’s team borrowed an idea from their health insurance company and created a rewards program that allows employees to earn points for demonstrating behaviors that contribute to a positive work environment. These points can be redeemed for gift cards for restaurants, retailers, concerts, and sporting events.

Environment 296

Environment How To Insurance Retail 296

Lead Change Blog

JANUARY 2, 2015

Take this further than retail and physical products. Thoughts of the Gettysburg Address, his leadership, which overcame many setbacks, or the fact that his quotes, are among the most famous in the world. Ask any CEO and they will tell you brand recognition and logo familiarity are what make or break a company. Principles.

Leadership 150

Leadership Brand Definition Emotional Intelligence 150

Lead Change Blog

JANUARY 2, 2015

Take this further than retail and physical products. Thoughts of the Gettysburg Address, his leadership, which overcame many setbacks, or the fact that his quotes, are among the most famous in the world. Ask any CEO and they will tell you brand recognition and logo familiarity are what make or break a company. Principles.

Leadership 150

Leadership Brand Definition Emotional Intelligence 150

Tanveer Naseer

SEPTEMBER 16, 2014

For the third part of this month-long series celebrating the release of my first leadership book (which will be available in bookstores and online retailers next Thursday, September 25th), “ Leadership Vertigo ”, co-written with S. I just used to say, ‘A big company.’” Kouzes and Barry Z. Forward-Looking.

Leadership 279

Leadership Commitment Loyalty Follow-up 279

Eric Jacobson

DECEMBER 1, 2022

Dig into the book, Talent , to learn the case studies of Johnson & Johnson, Hemnet, Argus Media, HireRight, Vishal Retail, Depop and Oak Street Health. Integrate Strategy, Talent, and Operating Plan Question: How has the pandemic affected companies getting the right leadership team in place to reach the company’s growth goals?

Charan 65

Charan How To Case Study Long-term 65

Terry Starbucker

SEPTEMBER 20, 2015

So much so, that last year I started to write nearly as much about them as I did about my first love, leadership. What was it about these people that could have possibly pulled me away from my true north, my quest to find the best of More Human leadership? Take care of your teammates. It may cost more, but it pays off.

Entrepreneur 150

Entrepreneur Leadership Hotels Bottom-up 150

Eric Jacobson

JUNE 21, 2023

Her expertise includes brand marketing, social media, employee engagement, leadership development, and customer experience marketing. Her Blog has been recognized as one of the "Best 21st Century Leadership Blogs" and also as a "Top 100 Socially-Shared Leadership Blog." Be sure to visit both her website and her blog.

Brand 65

Brand Leadership Marketing Strategy Media 65

Eric Jacobson

JANUARY 30, 2022

In the new book, Talent: The Market Cap Multiplier , you’ll discover how seven companies from around the world reinvented the talent management process to become better functioning companies and talent engines that drive impressive growth. Question: Why is it so difficult for companies to recruit the right leadership team?

Charan 65

Charan Succession Case Study How To 65

Strategy Driven

MAY 23, 2016

Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not. In a retail business, it’s no different.

Company 51

Company Advertising Merchandising Retail 51

Terry Starbucker

FEBRUARY 7, 2016

Can a company really “measure its heart”? In my quest for those measurements, I’ve found 3 in particular that not only provide insights as to overall company health, but also put a “virtual stethoscope” over its heart. The first is the customer Net Promoter Score. Are they happy? Do they know we care?

Metrics 150

Metrics Retail Bottom-up Company 150

CEO Blog

JUNE 18, 2015

I have been on the board for a few years so have high level familiarity with the company. From a recent Danby job posting: Danby is a proudly Canadian company with a rich history spanning over 65 years. We are currently a leader in the appliance market, producing innovative, quality products at competitive pricing.

CEO 100

CEO Retail Brand Price 100

In the CEO Afterlife

JUNE 7, 2012

The quality of the product was outstanding. To make a long story short, I created a little business under The Black Bear Fruit Company brand name. During that time, a company known as GS1 was formed under the auspices of regulating product bar codes. Black Bear qualified for the smallest company rate, at the time, $695.00

Niche Marketing 206

Niche Marketing Brand Retail Company 206

Lead Change Blog

OCTOBER 3, 2014

When leaders look at needed change from a Western-thinking viewpoint – “this is broken, we need to fix it” – they miss a critical factor in effective change leadership. The team (or department or division or company) needs a solid foundation of both performance and values. What do you have to lose?

Tactics 327

Tactics Retail Document Goal 327

The Practical Leader

NOVEMBER 30, 2022

” Objectifying and dehumanizing people seems to be a pattern at Musk’s companies. He’s like the high IQ, low EQ, dehumanizing retail/technology global VP who joined us (and met the Canadian leadership team for the first time) at a strategic planning retreat a few years ago.

Human Capital 69

Human Capital Human Resources COO Engineering 69

Lead Change Blog

SEPTEMBER 15, 2014

It’s a post about customer service and the difference quality customer service can make. ” I first heard that statement 30 years ago when I worked in retail banking and the playing field has not changed. Most companies have metrics in place for customer service. Okay, this really isn’t about a coffee cup.

Power 150

Power Metrics Retail Banking 150

HR Digest

OCTOBER 31, 2023

The CVS walkout along with Walgreens walkout is for the demand that the companies fix what employees say are harsh working conditions. During prior walkouts, pharmacy staff feared retaliation from their bosses and corporate leadership. Employees at some of the largest drugstore chains in U.S.

Fraser 52

Fraser Participative Health Care Retail 52

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Eric Jacobson

FEBRUARY 1, 2017

"While the global population is largely gender balanced, men hold eighty-five percent of senior leadership positions in public companies," states Melissa Greenwell , author of the new book, Money on the Table: How to Increase Profits Through Gender-balanced Leadership. Identify and communicate criteria for successful leadership.

Chief Operating Officer 50

Chief Operating Officer How To Leadership Telecommunications 50

The Practical Leader

AUGUST 1, 2011

During our road trip we experienced a wide range of service/quality levels at inns and hotels, restaurants, ferries, tourist/info centers, and retailers. Our trip showed — once again — just how tough it is to provide high service/quality levels across all three rings.

Quality 49

Quality Organization Development Travel 49

Women on Business

OCTOBER 19, 2012

Green is here to stay , and if you want your business to succeed in the 21st century, I believe that you must take steps to encourage your company to become more socially responsible, more ethical, more sustainably-minded (measurably so), and more focused on reducing, reusing, and recycling. Customers speak and big companies listen.

White Paper 178

White Paper Retail Ethics Transportation 178

Chartered Management Institute

DECEMBER 6, 2023

Making work secure CMI recently partnered with the Work Foundation to publish a new study exploring the role of managers in sectors where work is often precarious, such as hospitality, retail and agriculture. It finds that almost half of insecure workers couldn’t pay an unexpected bill of £300 if due within seven days.

Leadership Styles 52

Leadership Styles Education Article Newsletter 52

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

HR Digest

OCTOBER 1, 2021

Today, some of the largest, most successful companies, such as Alphabet, Apple and Microsoft, are scaling up use of data science, recruiting experts in organizational psychology, and expedite their digital transformation to deploy technologies like AI and ML in the workplace to improve their people analytics. New HR Trends (2022).

Trends 116

Trends Agility Bottom-up Attrition 116

Mike Cardus

AUGUST 1, 2012

Application to Human Development and Leadership. As a Quality professional you are expected to walk into the door already being a master of the work you do. The project gets completed, but is late, over budget and the below quality. A Customer Representative from this company is an example. Alan Kay – Fry The Monkeys.

Delegation 130

Delegation Innovation Retail Objective 130

Tanveer Naseer

AUGUST 16, 2011

Daniel is the IBM Professor of Regulation and Competitive Practices at the Kellogg School of Management at Northwestern University and the director of the Ford Motor Company Center for Global Citizenship. Almost every day, another venerable company or institution finds itself in the headlines, and usually not in a flattering context.

Crisis Management 211

Crisis Management Crisis Management Reputation 211

Chartered Management Institute

MAY 3, 2023

3 May Dear all, On a recent episode of the FT ’s Working It podcast, Ann Francke discussed how to turn around a toxic workplace culture and the importance of holding senior leadership to account. Here are CMI's highlights from 2022 and 2021. You can listen back here.) You can learn more in FE News. Enjoy the rest of your week.

Policies 121

Policies Article Skills Learning-by-Doing 121

Women on Business

NOVEMBER 25, 2011

As we all rush out to do some holiday shopping and retailers put their best foot forward, as a small business owner you want to be sure that. The sales should whet their appetite and create a desire for more; hook them on your quality not your steep price cut. your sales don’t cripple your business. Listen to your customers.

Customer Loyalty 165

Customer Loyalty Loyalty Tactics Retail 165

Modern Servant Leader

MARCH 22, 2012

Extended Sales Force : The obvious – the more people selling your product or service, the more revenue your company generates. The more market share you create, the more proud employees are of the company. This initiative empowers employees to sell to family and friends at a substantial discount over retail prices.

Discount 192

Discount Morale Influence Education 192

ExactHire - Leadership

MARCH 10, 2022

Retention rate is the percentage of employees staying with the company over a given time period. Calculate retention rate by dividing the number of employees remaining in the company or department by the total number of employees present at the beginning of the time period being measured. You Need to Hire Better Quality Candidates.

Process 52

Process Metrics Human Resources Software 52

Women on Business

DECEMBER 23, 2012

While this may be true to a degree, there is so much more your company can gain from having an entrepreneur in its presence. We are the ones that will work retail to be able to build our dreams. They believe that hiring an entrepreneur will somehow infect the rest of the staff and cause them to defect. They will leave.

Entrepreneur 234

Entrepreneur Management Retail Learning-by-Doing 234

Joseph Lalonde

JUNE 1, 2018

If retail operations can more reliably keep their discretionary relationships with people who have to pay for that relationship than we can with our employees, who earn their livelihood with us, we need to take a serious look at how we’re creating the environment for those relationships. It’s more than simply clumsy leadership.

CEO 161

CEO Short-term Learning-by-Doing Blanchard 161